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skills/deal-desk/SKILL.md

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+---
+name: deal-desk
+description: Use to manage pricing, packaging, and approval workflows for renewal
+  negotiations.
+---
+
+# Renewal Deal Desk Skill
+
+## When to Use
+- Structuring pricing proposals, multi-year offers, or incentive bundles on renewals.
+- Coordinating finance, legal, and exec approvals for discounts or contractual changes.
+- Ensuring negotiation notes, approvals, and commitments are logged for auditability.
+
+## Framework
+1. **Pricing Guardrails** – define floor rates, uplift expectations, unit economics, and exception thresholds.
+2. **Approval Ladder** – map discount bands and non-standard terms to required approvers and SLAs.
+3. **Packaging Toolkit** – list common offer constructs (multi-year, success-based, bundling) with positioning guidance.
+4. **Documentation Standards** – specify data needed in each deal (business case, ROI, churn risk, competitor intel).
+5. **Post-Deal Review** – feed outcomes into analytics to refine guardrails and coach GTM teams.
+
+## Templates
+- Deal intake form capturing pricing ask, rationale, and risk level.
+- Approval matrix cheat sheet with contact info and expected turnaround.
+- Commercial summary sheet for exec briefings.
+
+## Tips
+- Partner early with finance to forecast impact of concessions.
+- Keep revision history accessible to avoid conflicting promises.
+- Sync final terms back to CRM/billing immediately to prevent renewal errors.
+
+---

skills/escalation-framework/SKILL.md

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+---
+name: escalation-framework
+description: Use to govern executive involvement, cross-functional response, and risk
+  resolution for at-risk renewals.
+---
+
+# Renewal Escalation Framework Skill
+
+## When to Use
+- Managing red/yellow accounts approaching renewal with unresolved blockers.
+- Coordinating cross-functional support (product, finance, legal, exec) on high-stakes negotiations.
+- Documenting escalation paths to ensure clarity on ownership and timelines.
+
+## Framework
+1. **Tier Definitions** – outline criteria for green/yellow/red escalations and required response times.
+2. **Stakeholder Matrix** – assign owners (CSM, AE, exec sponsor, product, finance, legal) per tier.
+3. **Communication Protocols** – define templates, meeting cadences, and status update requirements.
+4. **Decision Authority** – specify who can approve concessions, roadmap commitments, or contract terms.
+5. **Post-Escalation Review** – capture learnings, update playbooks, and track commitments.
+
+## Templates
+- Escalation intake form (issue, impact, requested support, deadline).
+- Executive briefing doc with talking points, risks, and desired outcomes.
+- Resolution tracker to log actions, owners, and next check-ins.
+
+## Tips
+- Pair with `renewal-playbooks` to ensure escalations tie back to structured plays.
+- Keep approval matrices accessible so field teams know who to engage.
+- Review escalations monthly to ensure commitments are fulfilled.
+
+---

skills/renewal-playbooks/SKILL.md

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+---
+name: renewal-playbooks
+description: Use to design and maintain structured renewal/save motions across segments
+  and risk levels.
+---
+
+# Renewal Playbooks System Skill
+
+## When to Use
+- Building standardized renewal motions (green maintainers, yellow accelerators, red save plays).
+- Coordinating cross-functional resources for strategic accounts.
+- Training CSM/AEs on messaging, proofs, and negotiation sequences.
+
+## Framework
+1. **Segmentation** – define tiers, ARR thresholds, personas involved, and governance requirements.
+2. **Trigger Matrix** – map health indicators and risk levels to recommended plays.
+3. **Narrative Blocks** – curate value stories, ROI stats, roadmap previews, and reference assets per persona.
+4. **Commercial Guardrails** – outline pricing levers, discount approvals, and deal-desk steps.
+5. **Measurement** – tie each play to conversion, churn, and NRR metrics with review cadence.
+
+## Templates
+- Playbook card (objective, trigger, assets, timeline, owner, metrics).
+- Meeting brief template for QBR/EBR with executive checklist.
+- Risk mitigation plan linking issues to functional owners.
+
+## Tips
+- Pair with `escalation-framework` for red-tier governance.
+- Refresh narratives quarterly with product + marketing to keep proof points current.
+- Include structured feedback loops so CSMs capture deviations that worked well.
+
+---