36 lines
1.6 KiB
Markdown
36 lines
1.6 KiB
Markdown
---
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name: build-success-plan
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description: Produces a joint success plan with milestones, KPIs, stakeholders, and expansion hooks.
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usage: /account-management:build-success-plan --account "Acme Corp" --horizon 2q --include-expansion true
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---
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# Command: build-success-plan
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## Inputs
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- **account** – customer/account name or ID.
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- **horizon** – time window (quarter, 2q, year).
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- **include-expansion** – true/false to automatically layer in upsell plays.
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- **stakeholders** – optional list of customer/internal execs to highlight.
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- **metrics** – optional KPIs to emphasize (time-to-value, adoption, ROI, NPS).
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## Workflow
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1. **Context Intake** – pull objectives, usage, sentiment, open projects, and exec notes.
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2. **Milestone Drafting** – translate objectives into measurable milestones with KPIs + owners.
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3. **Play Attach** – recommend adoption, expansion, or advocacy plays aligned to milestones.
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4. **Governance Design** – set review cadence, communication plan, and escalation paths.
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5. **Packaging** – output plan doc + QBR-ready summary.
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## Outputs
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- Joint success plan with objectives, milestones, KPIs, owners, timelines.
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- Governance checklist (cadence, meetings, communication).
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- Expansion opportunities mapped to milestones.
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## Agent/Skill Invocations
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- `success-planner` – facilitates design + alignment.
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- `relationship-director` – ensures executive engagement and narratives.
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- `account-health-analyst` – injects health metrics and signals.
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- `success-planning-framework` skill – provides templates + rubric.
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- `expansion-playbook` skill – surfaces upsell/cross-sell motions.
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---
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