1.6 KiB
1.6 KiB
name, description, usage
| name | description | usage |
|---|---|---|
| build-success-plan | Produces a joint success plan with milestones, KPIs, stakeholders, and expansion hooks. | /account-management:build-success-plan --account "Acme Corp" --horizon 2q --include-expansion true |
Command: build-success-plan
Inputs
- account – customer/account name or ID.
- horizon – time window (quarter, 2q, year).
- include-expansion – true/false to automatically layer in upsell plays.
- stakeholders – optional list of customer/internal execs to highlight.
- metrics – optional KPIs to emphasize (time-to-value, adoption, ROI, NPS).
Workflow
- Context Intake – pull objectives, usage, sentiment, open projects, and exec notes.
- Milestone Drafting – translate objectives into measurable milestones with KPIs + owners.
- Play Attach – recommend adoption, expansion, or advocacy plays aligned to milestones.
- Governance Design – set review cadence, communication plan, and escalation paths.
- Packaging – output plan doc + QBR-ready summary.
Outputs
- Joint success plan with objectives, milestones, KPIs, owners, timelines.
- Governance checklist (cadence, meetings, communication).
- Expansion opportunities mapped to milestones.
Agent/Skill Invocations
success-planner– facilitates design + alignment.relationship-director– ensures executive engagement and narratives.account-health-analyst– injects health metrics and signals.success-planning-frameworkskill – provides templates + rubric.expansion-playbookskill – surfaces upsell/cross-sell motions.