38 KiB
Strategic Planning
Vision, positioning, competitive strategy, and long-term planning
Strategic Planning Skill
Expert frameworks and best practices for business strategy development, competitive analysis, and growth planning
Core Principles
- Data-Driven: Strategy based on market research and competitive intelligence
- Actionable: Clear priorities with measurable objectives
- Realistic: Aligned with resources and capabilities
- Adaptive: Built for changing market conditions
- Stakeholder-Aligned: Considers all key constituencies
Part 1: Strategic Frameworks
1.1 Porter's Five Forces Analysis
Purpose: Understand industry structure and competitive dynamics
The Five Forces:
-
Threat of New Entrants
- Barriers to entry: Capital requirements, economies of scale, patents, regulations
- Brand loyalty and switching costs
- Access to distribution channels
- Government policy
- Expected retaliation from incumbents
-
Bargaining Power of Suppliers
- Supplier concentration vs. industry concentration
- Switching costs for suppliers and buyers
- Availability of substitutes for supplier products
- Forward integration potential
- Importance of volume to suppliers
-
Bargaining Power of Buyers
- Buyer concentration vs. industry concentration
- Switching costs for buyers
- Backward integration potential
- Price sensitivity
- Product differentiation
-
Threat of Substitute Products
- Relative price-performance of substitutes
- Switching costs
- Buyer propensity to substitute
- Emerging technologies
-
Rivalry Among Existing Competitors
- Number and diversity of competitors
- Industry growth rate
- Fixed vs. variable costs
- Product differentiation
- Exit barriers
- Strategic stakes
Analysis Template:
## Five Forces Analysis: [Industry]
### 1. Threat of New Entrants: [High/Medium/Low]
- Key barriers: [List]
- Assessment: [Why high/medium/low]
- Strategic implication: [What it means for us]
### 2. Supplier Power: [High/Medium/Low]
- Key factors: [List]
- Assessment: [Analysis]
- Strategic implication: [Actions needed]
### 3. Buyer Power: [High/Medium/Low]
- Key factors: [List]
- Assessment: [Analysis]
- Strategic implication: [Actions needed]
### 4. Threat of Substitutes: [High/Medium/Low]
- Key substitutes: [List]
- Assessment: [Analysis]
- Strategic implication: [Actions needed]
### 5. Competitive Rivalry: [Intense/Moderate/Weak]
- Key factors: [List]
- Assessment: [Analysis]
- Strategic implication: [Actions needed]
## Overall Industry Attractiveness: [High/Medium/Low]
## Strategic Recommendations: [Key actions]
1.2 SWOT Analysis
Purpose: Assess internal capabilities and external environment
Framework:
Strengths (Internal, Positive):
- What do we do well?
- What unique resources do we have?
- What do customers see as our strengths?
- What competitive advantages do we have?
Weaknesses (Internal, Negative):
- What could we improve?
- Where do we lack resources?
- What do customers see as weaknesses?
- What factors lose us sales?
Opportunities (External, Positive):
- What market trends favor us?
- What gaps exist in the market?
- What technology changes help us?
- What regulatory changes benefit us?
Threats (External, Negative):
- What obstacles do we face?
- What are competitors doing?
- What technology threatens us?
- What regulatory changes hurt us?
SWOT to Strategy Matrix:
SO (Strength-Opportunity): Leverage strengths to capture opportunities
WO (Weakness-Opportunity): Overcome weaknesses to pursue opportunities
ST (Strength-Threat): Use strengths to defend against threats
WT (Weakness-Threat): Defensive strategies to minimize weaknesses and threats
Best Practices:
- Be specific (not "good brand" but "95% brand recognition in 25-34 age group")
- Prioritize (top 3-5 in each quadrant)
- Be honest about weaknesses
- Link to data where possible
- Update quarterly
1.3 BCG Matrix (Growth-Share Matrix)
Purpose: Portfolio analysis for resource allocation
Four Quadrants:
-
Stars (High Growth, High Share)
- Market leaders in growing markets
- Require investment to maintain position
- Future cash cows
- Strategy: Invest heavily
-
Cash Cows (Low Growth, High Share)
- Market leaders in mature markets
- Generate excess cash
- Fund other ventures
- Strategy: Harvest/maintain
-
Question Marks (High Growth, Low Share)
- Small players in growing markets
- Require cash to grow
- Uncertain futures
- Strategy: Invest selectively or divest
-
Dogs (Low Growth, Low Share)
- Weak position in mature markets
- Use more resources than generate
- Strategy: Divest or reposition
Analysis Template:
## BCG Matrix: [Company Portfolio]
### Stars
- [Product/Business Unit]: Market share X%, Growth rate Y%
- Investment needed: $Z
- Strategic priority: High
- Timeline: 3-5 years
### Cash Cows
- [Product/Business Unit]: Market share X%, Growth rate Y%
- Cash generation: $Z annually
- Strategic priority: Maintain
- Use cash for: [Stars/Question Marks]
### Question Marks
- [Product/Business Unit]: Market share X%, Growth rate Y%
- Decision: Invest or divest
- Investment required: $Z
- Timeline to Star status: X years
- Probability of success: Y%
### Dogs
- [Product/Business Unit]: Market share X%, Growth rate Y%
- Recommendation: Divest/Reposition
- Timeline: X months
- Expected proceeds: $Z
## Portfolio Strategy
- Overweight in: [Quadrant]
- Underweight in: [Quadrant]
- Rebalancing actions: [List]
1.4 Ansoff Matrix (Growth Strategy)
Purpose: Identify growth opportunities
Four Growth Strategies:
-
Market Penetration (Existing Products, Existing Markets)
- Increase market share
- Increase usage by existing customers
- Win competitors' customers
- Risk: Low
- Examples: Promotions, loyalty programs, better distribution
-
Market Development (Existing Products, New Markets)
- New geographic markets
- New market segments
- New distribution channels
- Risk: Medium
- Examples: International expansion, B2B to B2C
-
Product Development (New Products, Existing Markets)
- New features
- New product lines
- Innovation
- Risk: Medium
- Examples: Product variations, next-gen products
-
Diversification (New Products, New Markets)
- Related diversification (leverage capabilities)
- Unrelated diversification (portfolio approach)
- Risk: High
- Examples: New business lines, acquisitions
Decision Framework:
Start with Market Penetration (lowest risk)
↓ If market saturated
Move to Market Development or Product Development (medium risk)
↓ If core market exhausted
Consider Diversification (highest risk, highest reward)
1.5 Blue Ocean Strategy
Purpose: Create uncontested market space
Key Concepts:
Red Ocean (Compete in existing market):
- Compete in existing market space
- Beat the competition
- Exploit existing demand
- Value-cost trade-off
Blue Ocean (Create new market):
- Create uncontested market space
- Make competition irrelevant
- Create and capture new demand
- Break value-cost trade-off
Four Actions Framework:
Eliminate: What factors can be eliminated that industry has taken for granted?
Reduce: What factors can be reduced well below industry standard?
Raise: What factors should be raised well above industry standard?
Create: What factors should be created that industry has never offered?
Strategy Canvas:
- Plot your offering vs. competitors on key factors
- Identify differentiation opportunities
- Find value innovation points
Example - Cirque du Soleil:
- Eliminated: Star performers, animal shows, multiple rings
- Reduced: Fun and humor, thrill and danger
- Raised: Unique venues, artistic music and dance
- Created: Theme, refined environment, multiple productions
Part 2: Vision, Mission, and Values
2.1 Vision Statement
Purpose: Aspirational future state (3-10 years out)
Characteristics:
- Inspirational and motivating
- Clear and memorable
- Future-oriented
- Stretch goal (ambitious but achievable)
- 1-2 sentences
Template:
To [action verb] [what] [for whom] by [timeframe], becoming [position/recognition]
Examples:
- Microsoft: "A computer on every desk and in every home"
- Disney: "To make people happy"
- Tesla: "To accelerate the world's transition to sustainable energy"
Questions to Ask:
- What do we aspire to become?
- What impact do we want to have?
- What legacy do we want to leave?
- Where do we see ourselves in 10 years?
2.2 Mission Statement
Purpose: Define current purpose and how we operate today
Characteristics:
- Clearly defines purpose
- Describes what we do
- Identifies who we serve
- Explains how we create value
- Present-tense
- 2-3 sentences
Template:
We [action] by [how] to [whom] so that [benefit/outcome]
Examples:
- Amazon: "To be Earth's most customer-centric company"
- Google: "To organize the world's information and make it universally accessible"
- Nike: "To bring inspiration and innovation to every athlete in the world"
Mission Statement Checklist:
- What business are we in?
- Who are our customers?
- What value do we provide?
- How do we provide it?
- What makes us different?
2.3 Core Values
Purpose: Guiding principles for decisions and behavior
Characteristics:
- 3-7 core values
- Authentic (actually practiced)
- Specific (not generic)
- Actionable (guide behavior)
- Enduring (won't change)
Development Process:
- Identify themes from company history
- Survey stakeholders on what's important
- Identify behaviors that made company successful
- Test against real decisions
- Refine and define each value
Format:
Value Name: One Word or Short Phrase
Definition: What it means to us (1-2 sentences)
In Practice: How it guides our actions (examples)
Examples - Netflix:
- Judgment: We make wise decisions despite ambiguity
- Communication: We are candid, authentic, and articulate
- Courage: We say what we think when it's in the best interest
- Impact: We accomplish amazing amounts of important work
- Curiosity: We learn rapidly and eagerly
Part 3: OKR and KPI Frameworks
3.1 OKRs (Objectives and Key Results)
Purpose: Set ambitious goals with measurable outcomes
Structure:
Objective: Qualitative, inspirational goal
Key Result 1: Quantitative, measurable outcome
Key Result 2: Quantitative, measurable outcome
Key Result 3: Quantitative, measurable outcome
Objective Characteristics:
- Qualitative and inspirational
- Memorable and engaging
- Time-bound (usually quarterly or annual)
- Ambitious (60-70% confidence in achieving)
Key Result Characteristics:
- Quantitative and measurable
- Verifiable (yes/no, achieved or not)
- Outcome-focused (not activities)
- Specific numbers or milestones
- 3-5 per objective
Scoring:
- 0.0 - 0.3: Failed to make progress
- 0.4 - 0.6: Made progress but fell short
- 0.7 - 1.0: Delivered (0.7 is success, 1.0 is exceptional)
OKR Template:
## Q1 2024 OKRs
### Company-Level OKRs
**Objective 1**: Establish market leadership in AI-powered analytics
Key Results:
- [ ] KR1: Achieve 40% market share in enterprise segment (Current: 25%)
- [ ] KR2: Net Promoter Score of 70+ (Current: 55)
- [ ] KR3: 50,000 active users by end of Q1 (Current: 30,000)
- [ ] KR4: $10M ARR with 130% net retention (Current: $6M, 115%)
Score: 0.0 (Start of quarter)
**Objective 2**: Build a world-class product team
Key Results:
- [ ] KR1: Hire 10 senior engineers (0/10 hired)
- [ ] KR2: Engineering satisfaction score 4.5/5 (Current: 3.8)
- [ ] KR3: Reduce sprint cycle time from 2 weeks to 1 week
- [ ] KR4: Ship 3 major product releases
Score: 0.0 (Start of quarter)
### Department OKRs
[Aligned with company OKRs, cascaded down]
Best Practices:
- Top-down and bottom-up (40% from leadership, 60% from teams)
- Transparent (everyone sees everyone's OKRs)
- Weekly check-ins
- Quarterly retrospectives
- Don't tie to compensation (encourages sandbagging)
3.2 KPIs (Key Performance Indicators)
Purpose: Monitor ongoing business health
Types of KPIs:
Financial KPIs:
- Revenue Growth Rate
- Gross Margin
- Net Profit Margin
- EBITDA
- Cash Flow
- Burn Rate
- CAC (Customer Acquisition Cost)
- LTV (Lifetime Value)
- LTV:CAC Ratio (should be >3:1)
Customer KPIs:
- NPS (Net Promoter Score)
- CSAT (Customer Satisfaction)
- Churn Rate
- Retention Rate
- Expansion Revenue
- Customer Lifetime Value
Product KPIs:
- DAU/MAU (Daily/Monthly Active Users)
- Engagement Rate
- Feature Adoption Rate
- Time to Value
- Product Qualified Leads (PQLs)
Sales & Marketing KPIs:
- MQLs (Marketing Qualified Leads)
- SQLs (Sales Qualified Leads)
- Conversion Rates (Lead→MQL→SQL→Customer)
- Sales Cycle Length
- Win Rate
- Average Deal Size
Operations KPIs:
- Cycle Time
- Quality Metrics (defect rate, etc.)
- On-Time Delivery
- Resource Utilization
- Employee Satisfaction
KPI Dashboard Template:
## Company Dashboard - [Month Year]
### Financial Health
| Metric | Current | Target | Previous | Trend |
|--------|---------|--------|----------|-------|
| MRR | $500K | $600K | $450K | ↑ +11% |
| Gross Margin | 78% | 80% | 76% | ↑ +2% |
| Burn Rate | $300K | $250K | $350K | ↑ -14% |
| Runway | 18 mo | 24 mo | 15 mo | ↑ +3mo |
### Customer Metrics
| Metric | Current | Target | Previous | Trend |
|--------|---------|--------|----------|-------|
| Active Customers | 250 | 300 | 220 | ↑ +14% |
| NPS | 65 | 70 | 60 | ↑ +5 |
| Churn Rate | 3.5% | 2% | 4% | ↑ -0.5% |
| LTV:CAC | 4.2:1 | 5:1 | 3.8:1 | ↑ |
### Product Metrics
| Metric | Current | Target | Previous | Trend |
|--------|---------|--------|----------|-------|
| DAU/MAU | 35% | 40% | 32% | ↑ +3% |
| Feature X Adoption | 45% | 60% | 40% | ↑ +5% |
| Time to Value | 7 days | 5 days | 10 days | ↑ -3d |
### Sales & Marketing
| Metric | Current | Target | Previous | Trend |
|--------|---------|--------|----------|-------|
| MQLs | 500 | 600 | 450 | ↑ +11% |
| Conversion (MQL→SQL) | 25% | 30% | 22% | ↑ +3% |
| Win Rate | 30% | 35% | 28% | ↑ +2% |
| Avg Deal Size | $25K | $30K | $23K | ↑ +9% |
🔴 Red = Below target
🟡 Yellow = Near target
🟢 Green = At or above target
Part 4: Market Entry Strategies
4.1 Market Entry Modes
1. Exporting
- Direct exporting (own sales force)
- Indirect exporting (through distributors)
- Pros: Low risk, low investment
- Cons: Limited control, lower margins
2. Licensing
- Grant rights to foreign company
- Pros: Low risk, passive income
- Cons: Loss of control, creating future competitor
3. Franchising
- License business model
- Pros: Rapid expansion, local knowledge
- Cons: Quality control challenges, shared profits
4. Joint Venture
- Partner with local company
- Pros: Shared risk, local expertise
- Cons: Potential conflicts, profit sharing
5. Strategic Alliance
- Cooperative agreement without equity
- Pros: Flexibility, complementary strengths
- Cons: Limited commitment, coordination challenges
6. Wholly-Owned Subsidiary
- Full ownership (greenfield or acquisition)
- Pros: Full control, full profits
- Cons: High risk, high investment
Entry Mode Selection Matrix:
| Factor | Weight | Exporting | Licensing | JV | Acquisition |
|--------|--------|-----------|-----------|-----|-------------|
| Market knowledge needed | High | 2 | 4 | 5 | 5 |
| Speed to market | High | 4 | 5 | 3 | 4 |
| Capital availability | Medium | 5 | 5 | 3 | 1 |
| Risk tolerance | Medium | 4 | 5 | 3 | 2 |
| Control importance | High | 2 | 1 | 3 | 5 |
| **Weighted Score** | - | 3.2 | 3.8 | 3.4 | 3.4 |
Scale: 1 (Poor fit) to 5 (Excellent fit)
4.2 Market Entry Analysis Framework
Step 1: Market Attractiveness
- Market size and growth rate
- Competitive intensity
- Regulatory environment
- Infrastructure quality
- Economic stability
- Cultural distance
Step 2: Competitive Position Assessment
- Resource availability
- Core competencies fit
- Brand strength in new market
- Supply chain capabilities
- Local partnerships available
Step 3: Entry Barriers
- Tariffs and trade barriers
- Local regulations
- Capital requirements
- Distribution access
- Brand recognition needed
- Local partnerships required
Step 4: Risk Assessment
- Political risk
- Economic risk
- Currency risk
- Operational risk
- Reputational risk
Market Entry Decision Template:
## Market Entry Analysis: [Country/Region]
### Market Attractiveness (Score: X/10)
- Market Size: $XB, Growing at Y% annually
- Competition: [Assessment]
- Regulations: [Assessment]
- Overall: [High/Medium/Low]
### Competitive Position (Score: X/10)
- Our Strengths: [List]
- Our Weaknesses: [List]
- Local Competition: [Analysis]
- Overall: [Strong/Moderate/Weak]
### Entry Barriers (Score: X/10)
- Key Barriers: [List]
- Mitigating Factors: [List]
- Overall: [Low/Medium/High]
### Risk Assessment (Score: X/10)
- Political Risk: [Low/Med/High]
- Economic Risk: [Low/Med/High]
- Operational Risk: [Low/Med/High]
- Overall Risk: [Acceptable/Concerning/Prohibitive]
### Recommended Entry Mode
**Mode**: [Selected mode]
**Rationale**: [Why this mode]
**Timeline**: [Phased approach]
**Investment Required**: $X
**Expected ROI**: X% over Y years
**Key Success Factors**: [List]
### Go/No-Go Decision: [GO / NO-GO / DEFER]
**Reasoning**: [Key factors in decision]
Part 5: M&A Evaluation Frameworks
5.1 M&A Strategic Rationale
Valid Reasons for M&A:
-
Market Power
- Increase market share
- Reduce competition
- Increase pricing power
-
Synergies
- Revenue synergies (cross-sell, market access)
- Cost synergies (economies of scale, eliminate redundancies)
- Financial synergies (tax benefits, lower cost of capital)
-
Growth
- Access new markets
- Acquire new products/technology
- Expand capabilities
-
Risk Reduction
- Diversification
- Vertical integration (secure supply chain)
Invalid Reasons (Red Flags):
- Empire building (CEO ego)
- Following competitors blindly
- To use excess cash (there are better uses)
- To boost short-term earnings
5.2 Target Identification and Screening
Ideal Target Profile:
## Target Company Profile
### Strategic Fit
- [ ] Aligns with corporate strategy
- [ ] Fills capability gaps
- [ ] Provides market access
- [ ] Complements product portfolio
- [ ] Cultural compatibility
### Financial Profile
- [ ] Revenue: $X - $Y
- [ ] Growth rate: >Z%
- [ ] EBITDA margin: >W%
- [ ] Manageable debt levels
- [ ] Clean financial history
### Market Position
- [ ] #1 or #2 in their niche
- [ ] Defensible competitive advantages
- [ ] Strong customer relationships
- [ ] Quality brand/reputation
### Operational Characteristics
- [ ] Scalable business model
- [ ] Strong management team
- [ ] Modern technology/systems
- [ ] Efficient operations
5.3 Valuation Methods
1. Comparable Company Analysis (Trading Multiples)
Enterprise Value = EBITDA × Industry Multiple
or
Equity Value = Revenue × Industry Multiple
2. Precedent Transaction Analysis
Value = Recent M&A multiples in same industry
Typical premium: 20-30% over market price
3. Discounted Cash Flow (DCF)
Present Value = Σ (Future Cash Flows / (1 + Discount Rate)^n)
Terminal Value = Final Year Cash Flow × Exit Multiple
Enterprise Value = PV + Terminal Value - Debt
4. Asset-Based Valuation
Value = Total Assets - Total Liabilities
or
Liquidation Value = Assets at fire-sale prices - Liabilities
Valuation Template:
## Target Valuation: [Company Name]
### Trading Multiples (Comparable Companies)
Industry Average EV/EBITDA: 8.5x
Target EBITDA: $10M
**Implied Value: $85M**
### Precedent Transactions
Recent deals in sector: 9.5x - 11.0x EBITDA
Average premium: 25%
**Implied Range: $95M - $110M**
### DCF Analysis
Projected 5-year FCF: $8M, $10M, $12M, $14M, $15M
Terminal Value (Exit at 10x): $150M
WACC: 12%
**NPV: $92M**
### Valuation Summary
| Method | Low | Mid | High |
|--------|-----|-----|------|
| Trading Multiples | $75M | $85M | $95M |
| Precedent Transactions | $95M | $103M | $110M |
| DCF | $85M | $92M | $100M |
| **Weighted Average** | **$85M** | **$93M** | **$102M** |
### Recommended Offer Range: $88M - $96M
**Walk-Away Price: $105M**
5.4 Due Diligence Framework
Financial Due Diligence:
- Historical financials (3-5 years)
- Quality of earnings
- Working capital analysis
- Debt and obligations
- Tax liabilities
- Revenue concentration
- Customer contracts
Legal Due Diligence:
- Corporate structure
- Material contracts
- Intellectual property
- Litigation and disputes
- Regulatory compliance
- Employment agreements
- Environmental liabilities
Operational Due Diligence:
- Business model validation
- Key processes and systems
- Technology infrastructure
- Supply chain dependencies
- Capacity and scalability
- Quality control
- Key personnel
Commercial Due Diligence:
- Market position validation
- Customer satisfaction
- Competitive landscape
- Growth opportunities
- Sales pipeline
- Brand strength
Due Diligence Checklist:
## Due Diligence Checklist: [Target Company]
### Financial (CFO Lead)
- [ ] 3-year audited financials reviewed
- [ ] Quality of earnings analysis complete
- [ ] Working capital normalized
- [ ] Debt schedule verified
- [ ] Tax returns reviewed
- [ ] Revenue recognition validated
- [ ] Customer concentration assessed
- [ ] **Red Flags**: [None / List]
### Legal (General Counsel Lead)
- [ ] Corporate documents reviewed
- [ ] Material contracts identified
- [ ] IP portfolio assessed
- [ ] Litigation search complete
- [ ] Regulatory compliance verified
- [ ] Employment agreements reviewed
- [ ] Environmental review complete
- [ ] **Red Flags**: [None / List]
### Operational (COO Lead)
- [ ] Process documentation reviewed
- [ ] Technology stack assessed
- [ ] Key systems tested
- [ ] Supply chain mapped
- [ ] Capacity analysis complete
- [ ] Quality metrics reviewed
- [ ] Key personnel identified
- [ ] **Red Flags**: [None / List]
### Commercial (CMO Lead)
- [ ] Customer interviews conducted (top 10)
- [ ] Competitive position validated
- [ ] Market analysis updated
- [ ] Sales pipeline reviewed
- [ ] Pricing power assessed
- [ ] Brand perception evaluated
- [ ] **Red Flags**: [None / List]
### Overall Assessment
**Go/No-Go**: [GO / NO-GO / RENEGOTIATE]
**Key Risks**: [List top 3]
**Deal-Breakers**: [Any identified]
**Value Adjustment**: [If any]
5.5 Synergy Analysis
Revenue Synergies:
| Opportunity | Year 1 | Year 2 | Year 3 | Total |
|-------------|--------|--------|--------|-------|
| Cross-sell to their customers | $1M | $3M | $5M | $9M |
| Up-sell our products | $0.5M | $2M | $4M | $6.5M |
| Geographic expansion | $0.5M | $1.5M | $3M | $5M |
| **Total Revenue Synergies** | **$2M** | **$6.5M** | **$12M** | **$20.5M** |
Probability-Adjusted (70% success): $14.4M over 3 years
Cost Synergies:
| Opportunity | Annual Savings | One-Time Cost | Net 3-Year |
|-------------|----------------|---------------|------------|
| Eliminate redundant positions | $2M | $0.5M | $5.5M |
| Consolidate offices | $0.5M | $1M | $0.5M |
| IT systems integration | $0.3M | $0.5M | $0.4M |
| Procurement savings | $0.4M | $0.1M | $1.1M |
| **Total Cost Synergies** | **$3.2M** | **$2.1M** | **$7.5M** |
Probability-Adjusted (85% success): $6.4M over 3 years
Synergy Valuation:
Total Synergies (PV): $18M
Less: Integration Costs: $5M
Less: Risk Adjustment (30%): $3.9M
Net Synergy Value: $9.1M
Maximum Premium Justified by Synergies: $9.1M
Part 6: Business Model Canvas
Purpose: Visualize and design business model
Nine Building Blocks:
1. Customer Segments
Who are we creating value for?
- Mass market / Niche market / Segmented / Diversified / Multi-sided
2. Value Propositions
What problem are we solving?
- Newness, Performance, Customization, Design, Brand, Price, Cost reduction, Risk reduction, Accessibility, Convenience
3. Channels
How do we deliver value?
- Direct (sales force, web sales, owned stores)
- Indirect (partner stores, wholesaler)
4. Customer Relationships
How do we interact with each segment?
- Personal assistance, Dedicated personal, Self-service, Automated, Communities, Co-creation
5. Revenue Streams
How do we generate revenue?
- Asset sale, Usage fee, Subscription, Lending/Renting, Licensing, Brokerage, Advertising
6. Key Resources
What assets do we need?
- Physical, Intellectual, Human, Financial
7. Key Activities
What must we do?
- Production, Problem solving, Platform/Network
8. Key Partnerships
Who helps us?
- Strategic alliances, Joint ventures, Suppliers, Coopetition
9. Cost Structure
What are our main costs?
- Fixed costs, Variable costs, Economies of scale, Economies of scope
Business Model Canvas Template:
## Business Model Canvas: [Company Name]
┌─────────────────┬─────────────────┬─────────────────┬─────────────────┐
│ Key Partners │ Key Activities │ Value │ Customer │
│ │ │ Propositions │ Relationships │
│ • Partner 1 │ • Activity 1 │ │ │
│ • Partner 2 │ • Activity 2 │ • Value prop 1 │ • Relationship 1│
│ • Partner 3 │ • Activity 3 │ • Value prop 2 │ • Relationship 2│
│ │ │ • Value prop 3 │ │
│ ├─────────────────┤ ├─────────────────┤
│ │ Key Resources │ │ Channels │
│ │ │ │ │
│ │ • Resource 1 │ │ • Channel 1 │
│ │ • Resource 2 │ │ • Channel 2 │
│ │ • Resource 3 │ │ • Channel 3 │
├─────────────────┴─────────────────┴─────────────────┤ │
│ Cost Structure │ Customer │
│ │ Segments │
│ • Cost driver 1 │ │
│ • Cost driver 2 │ • Segment 1 │
│ • Cost driver 3 │ • Segment 2 │
│ │ • Segment 3 │
│ ├─────────────────┤
│ │ Revenue Streams │
│ │ │
│ │ • Stream 1: $X │
│ │ • Stream 2: $Y │
│ │ • Stream 3: $Z │
└─────────────────────────────────────────────────────┴─────────────────┘
Part 7: Competitive Positioning
7.1 Generic Competitive Strategies (Porter)
Three Generic Strategies:
-
Cost Leadership
- Be the low-cost producer
- Compete on price
- High volume, low margin
- Examples: Walmart, Southwest Airlines
-
Differentiation
- Offer unique value
- Compete on features/quality
- Premium pricing
- Examples: Apple, Tesla
-
Focus (Niche)
- Target specific segment
- Cost focus or differentiation focus
- Deep expertise in niche
- Examples: Ferrari, Lululemon
Strategic Positioning Map:
│ High Differentiation
│
Premium Differentiated
│ │
────┼─────────┼──────────► Cost
│ │
Mass Low-Cost
Market Leader
│
│ Low Differentiation
7.2 Competitive Advantage Sources
Sustainable Competitive Advantages:
-
Proprietary Technology
- Patents, trade secrets
- Examples: Pharma drugs, Tesla batteries
-
Network Effects
- Value increases with users
- Examples: Facebook, Visa, eBay
-
Brand / Reputation
- Customer loyalty, premium pricing
- Examples: Coca-Cola, Nike
-
Switching Costs
- Expensive/difficult to switch
- Examples: SAP, Adobe Creative Suite
-
Scale Economies
- Lower unit costs at scale
- Examples: Amazon, Costco
-
Regulatory Licenses
- Government-granted monopolies
- Examples: Utilities, casinos
Advantage Sustainability Test:
- Is it valuable? (Does it create value?)
- Is it rare? (Do few competitors have it?)
- Is it inimitable? (Hard to copy?)
- Is it organized? (Can we exploit it?)
7.3 Positioning Statement
Template:
For [target customer]
Who [statement of need or opportunity]
[Product/brand name] is [product category]
That [statement of benefit]
Unlike [competitive alternative]
Our product [statement of primary differentiation]
Example - Tesla:
For affluent, environmentally-conscious drivers
Who want performance without compromising values
Tesla is an electric vehicle
That delivers supercar performance with zero emissions
Unlike traditional luxury cars
Tesla provides cutting-edge technology, over-the-air updates, and a sustainable ownership experience
Part 8: Scenario Planning
Purpose: Prepare for multiple possible futures
Process:
Step 1: Identify Focal Issue
- What decision needs to be made?
- What time horizon matters?
Step 2: Key Driving Forces
- Economic trends
- Technological changes
- Regulatory shifts
- Social/demographic changes
- Competitive dynamics
Step 3: Critical Uncertainties
- Which forces are most uncertain?
- Which have highest impact?
- Typically: 2 dimensions create 4 scenarios
Step 4: Develop Scenarios
- Create plausible, distinct futures
- Name each scenario memorably
- Develop detailed narratives
Step 5: Implications & Strategies
- What does each scenario mean for us?
- What strategies work across scenarios?
- What are scenario-specific actions?
Scenario Framework Template:
## Scenario Planning: [Topic]
**Time Horizon**: [Year]
### Critical Uncertainties
1. [Uncertainty 1]: Will [X] happen? (High impact, High uncertainty)
2. [Uncertainty 2]: Will [Y] accelerate? (High impact, High uncertainty)
### Four Scenarios
#### Scenario A: [Memorable Name]
**Uncertainty 1**: [Outcome A]
**Uncertainty 2**: [Outcome A]
**Narrative**: [Story of how this future unfolds]
**Implications for Our Business**:
- Market size: [Estimate]
- Key opportunities: [List]
- Major threats: [List]
- Required capabilities: [List]
**Strategic Actions**:
- [ ] Action 1
- [ ] Action 2
---
#### Scenario B: [Memorable Name]
**Uncertainty 1**: [Outcome A]
**Uncertainty 2**: [Outcome B]
[Similar structure...]
---
#### Scenario C: [Memorable Name]
[Similar structure...]
---
#### Scenario D: [Memorable Name]
[Similar structure...]
---
### Robust Strategies (Work across all scenarios)
1. [Strategy that works regardless]
2. [Strategy that works regardless]
3. [Strategy that works regardless]
### Contingent Strategies (Scenario-specific)
| Trigger Signal | Action | Timeline |
|----------------|--------|----------|
| If [signal A observed] | Then [action X] | Within [timeframe] |
| If [signal B observed] | Then [action Y] | Within [timeframe] |
### Monitoring Plan
- [ ] Track [leading indicator 1] monthly
- [ ] Review [metric 2] quarterly
- [ ] Reassess scenarios annually
Part 9: Strategic Roadmapping
Purpose: Translate strategy into actionable timeline
Time Horizons:
- Horizon 1 (0-12 months): Optimize core business
- Horizon 2 (1-3 years): Build emerging opportunities
- Horizon 3 (3-5 years): Create future options
Roadmap Structure:
## Strategic Roadmap: [Company Name]
**Planning Period**: [Year 1 - Year 3]
### Horizon 1: Optimize Core (Next 12 Months)
**Objective**: Strengthen foundation and generate cash
**Q1 2024**:
- Launch [Product Enhancement]
- Expand sales team from 5 to 10 reps
- Implement CRM system
- Target: $2M revenue, 20% growth
**Q2 2024**:
- Enter [Adjacent Market]
- Achieve profitability
- Launch customer success program
- Target: $2.5M revenue, positive EBITDA
**Q3 2024**:
- Release [Version 2.0]
- Open second office
- Hire VP of Marketing
- Target: $3M revenue, 15% margin
**Q4 2024**:
- Strategic partnership with [Partner]
- Year-end: $11M total revenue, Series A fundraise
---
### Horizon 2: Emerging Opportunities (Years 2-3)
**Objective**: Build next-generation offerings
**Year 2 (2025)**:
- Develop [New Product Line]
- Expand internationally (UK, Germany)
- Acquire complementary startup
- Target: $20M revenue, 50% from new products
**Year 3 (2026)**:
- Launch [Platform Version]
- Establish marketplace/ecosystem
- Strategic partnership with enterprise player
- Target: $35M revenue, market leader in niche
---
### Horizon 3: Future Options (Years 4-5)
**Objective**: Position for transformational growth
**Year 4-5 (2027-2028)**:
- Explore [Adjacent Industry]
- R&D investment in [Emerging Technology]
- Potential IPO or strategic exit
- Target: $60M+ revenue, category leader
---
### Key Milestones
| Date | Milestone | Owner | Status |
|------|-----------|-------|--------|
| Q1 2024 | Product launch | CPO | ⏳ |
| Q2 2024 | Profitability | CFO | ⏳ |
| Q4 2024 | Series A close | CEO | ⏳ |
| Q2 2025 | International launch | CMO | ⏳ |
| Q4 2025 | Acquisition close | CEO | ⏳ |
| 2026 | Platform launch | CPO | ⏳ |
| 2028 | Liquidity event | Board | ⏳ |
---
### Resource Allocation
| Horizon | % of Resources | Focus |
|---------|---------------|-------|
| H1 (Core) | 70% | Maximize existing business |
| H2 (Emerging) | 20% | Build future growth engines |
| H3 (Future) | 10% | Create options, experiment |
---
### Strategic Themes (Across all horizons)
1. **Customer Obsession**: NPS >70 by 2025
2. **Product Excellence**: Release velocity 2x by 2024
3. **Operational Excellence**: 85%+ gross margin by 2026
4. **Talent & Culture**: Top 10 best places to work by 2027
---
### Dependencies & Risks
| Dependency | Risk if Delayed | Mitigation |
|------------|----------------|------------|
| Series A funding | Delayed expansion | Bootstrap Q1-2, smaller raise |
| Key hire (VP Eng) | Product delays | Engage recruiters now, retention bonus |
| Partnership deal | Market access limited | Direct sales backup plan |
Part 10: Change Management
Purpose: Execute strategy through organizational transformation
Kotter's 8-Step Change Process
-
Create Urgency
- Share market data showing need
- Highlight competitor threats
- Demonstrate burning platform
-
Build Guiding Coalition
- Assemble leadership team
- Include diverse perspectives
- Ensure authority and influence
-
Form Strategic Vision
- Clear picture of future
- Sensible strategy to achieve it
- Easy to communicate
-
Enlist Volunteer Army
- Communicate vision broadly
- Inspire and engage employees
- Create champions throughout org
-
Enable Action by Removing Barriers
- Remove obstacles
- Change systems and structures
- Empower broad-based action
-
Generate Short-Term Wins
- Plan for visible wins
- Create early successes
- Recognize and reward progress
-
Sustain Acceleration
- Use credibility to change systems
- Promote and develop change leaders
- Reinvigorate with new projects
-
Institute Change
- Articulate connections between behaviors and success
- Develop means to ensure leadership development
- Embed in culture
Change Communication Plan
What to Communicate:
- Why we're changing (burning platform)
- Where we're going (vision)
- How we'll get there (strategy)
- What's in it for me (individual impact)
- What happens next (timeline)
Communication Vehicles:
- Town halls (for inspiration)
- Team meetings (for discussion)
- 1-on-1s (for individual concerns)
- Email updates (for consistency)
- Slack/Teams (for questions)
- Dashboard (for progress)
Frequency:
- Major milestones: Town hall
- Weekly: Email update
- Monthly: Team meetings
- Quarterly: Strategy review
Best Practices Checklist
Strategy Development
- Based on deep market and competitive analysis
- Aligned with company capabilities and resources
- Clear choices made (what NOT to do)
- Stakeholder buy-in achieved
- Risk factors identified and mitigated
- Success metrics defined
- Realistic timeline with milestones
Vision & Mission
- Vision is inspirational and future-oriented
- Mission is clear and action-oriented
- Values are authentic and practiced
- Communicable and memorable
- Aligned throughout organization
Strategic Planning
- Multiple frameworks used (not just one)
- Data-driven with qualitative judgment
- Includes financial modeling
- Scenario planning for uncertainty
- Resource requirements identified
- Implementation roadmap created
- Governance and review process established
Execution
- OKRs/KPIs track progress
- Regular review cadence (monthly/quarterly)
- Transparent dashboards
- Accountability assigned
- Course corrections made quickly
- Wins celebrated and communicated
Version: 1.0 Last Updated: January 2025 Use Cases: Corporate strategy, business planning, competitive analysis, growth strategy, M&A evaluation