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skills/community-engagement/SKILL.md
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skills/community-engagement/SKILL.md
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---
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name: community-engagement
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description: Use when planning programs, rituals, and response frameworks for owned
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or partner communities.
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---
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# Community Engagement Patterns Skill
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## When to Use
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- Launching or refreshing Slack/Discord/Facebook/LinkedIn communities.
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- Designing ambassador, influencer, or creator enablement programs.
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- Handling sentiment spikes (positive or negative) tied to social content.
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## Framework
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### Engagement Building Blocks
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1. **Rituals** – recurring AMAs, demo days, office hours, wins threads.
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2. **Spotlights** – member highlights, case study showcases, creator takeovers.
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3. **Challenges** – thematic prompts with templates, prizes, referral boosts.
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4. **Feedback Loops** – polls, surveys, beta access, roadmap Q&As.
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### Program Playbook
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- Define success metrics (active members, participation %, referral pipeline).
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- Assign moderation tiers and escalation paths.
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- Create template library (welcome flows, DM scripts, escalation responses).
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- Sync weekly with product/support to triage insights.
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### Response Framework
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- **Listen** – capture sentiment, metadata, severity.
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- **Acknowledge** – respond publicly if appropriate, move to DMs when sensitive.
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- **Resolve** – collaborate with support/product/legal.
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- **Document** – log issue + resolution to inform future programming.
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## Templates
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- Community health dashboard template.
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- Ambassador enablement kit.
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- Crisis response matrix (severity ladder + owner by stage).
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- Welcome/onboarding message pack with DM + channel scripts.
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## Tips
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- Publish a weekly wins digest to reinforce positive behavior and keep leadership informed.
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- Maintain an escalation log so repeat issues inform new rituals or automations.
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- Rotate moderators quarterly to prevent burnout and keep tone aligned with evolving brand voice.
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- Pair community programming with GTM launches (betas, AMAs) to reinforce ROI.
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---
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skills/platform-frameworks/SKILL.md
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skills/platform-frameworks/SKILL.md
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---
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name: platform-frameworks
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description: Use when tailoring content formats, hooks, and publishing mechanics for
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each social platform.
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---
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# Platform Frameworks Skill
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## When to Use
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- Planning multi-channel campaigns requiring platform-specific nuances.
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- Reviewing calendars to ensure each post follows best practices.
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- Coaching contributors unfamiliar with a platform's culture or specs.
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## Framework
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### Platform Cadence & Formats
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| Platform | Cadence | Format Tips | CTA Guidance |
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| --- | --- | --- | --- |
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| LinkedIn | 3-5x/week | Lead with insight, use whitespace, add doc carousel | Invite comments + resource download |
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| X (Twitter) | Daily | Hooks < 50 chars, thread sequencing, emoji sparingly | Ask for RT/quote or drive to thread |
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| TikTok/Reels | 3-4x/week | Hook in 2s, captions, native text, trending audio | Soft CTA spoken + on-screen |
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| Instagram | 4-5x/week | Carousel storytelling, Reels for reach, alt text | DM or link-in-bio prompts |
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### Publishing Checklist
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- ✅ Dimensions + aspect ratios correct.
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- ✅ Hook formula applied (stat + POV, question, contrarian take).
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- ✅ Hashtags limited (2-4 contextual) unless discovery platform (TikTok).
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- ✅ Accessibility: captions, alt text, color contrast.
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- ✅ Native scheduling tools or approved third-party scheduler used.
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## Templates
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- Hook bank by platform
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- CTA formulas (conversation, traffic, conversion)
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- Asset spec sheet (dimensions, length, safe zones)
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## Tips
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- Maintain a “what broke” doc capturing algorithm shifts or new creative restrictions per platform.
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- Refresh cadence guidance quarterly based on performance data and inventory.
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- Pair platform calendars with campaign briefs so creative intent is clear to contributors.
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- Use A/B hooks every week to keep prospecting fresh while respecting each platform’s etiquette.
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---
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skills/trend-research/SKILL.md
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skills/trend-research/SKILL.md
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---
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name: trend-research
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description: Use when identifying cultural moments, audio trends, memes, or creator
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collaborations to inform social content.
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---
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# Trend Research & Culture Listening Skill
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## When to Use
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- Planning reactive or moment-based content.
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- Refreshing creative direction for campaigns that feel stale.
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- Arming leadership/content teams with timely POVs.
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## Framework
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### Inputs to Monitor
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1. **Platform Signals** – TikTok Creative Center, Instagram Reels Trends, X trending topics, Reddit threads.
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2. **Industry Signals** – Gartner/Forrester briefings, customer communities, competitor feeds.
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3. **Audience Signals** – social listening alerts, community polls, support tickets.
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4. **Creator Ecosystem** – emerging creators, UGC submissions, partner pitches.
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### Research Process
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1. Daily 15-minute scan per priority platform.
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2. Document notable hooks/audio/templates in a shared tracker with shelf life + usage notes.
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3. Score trends by relevance (brand fit, persona interest, risk level).
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4. Recommend activation concept + guardrails (tone, compliance, required approvals).
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5. Pair with content team to storyboard adaptations and distribution timing.
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## Templates
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- Trend bulletin (description, platform, example links, recommended angle).
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- Approval checklist (brand, legal, partner).
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- Creator shortlist with outreach status.
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- “Trend viability” scoring sheet with fit/risk/shelf-life sliders.
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## Tips
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- Always capture source links/media for archival.
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- Flag trends that conflict with brand safety or regulated messaging before adoption.
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- Blend evergreen pillars with at most 20–30% reactive content to avoid fatigue.
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---
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