32 lines
1.3 KiB
Markdown
32 lines
1.3 KiB
Markdown
---
|
||
name: community-sentiment-dashboard
|
||
description: Reporting template for tracking sentiment, risks, and advocacy signals
|
||
across social + community channels.
|
||
---
|
||
|
||
# Community Sentiment Dashboard Skill
|
||
|
||
## When to Use
|
||
- Weekly/monthly social listening readouts.
|
||
- Real-time monitoring during launches, incidents, or crisis scenarios.
|
||
- Executive updates that require quantified sentiment + qualitative insights.
|
||
|
||
## Framework
|
||
1. **Signal Sources** – social listening feeds, community platforms, support tags, surveys.
|
||
2. **Sentiment Stack** – volume, sentiment %, topics, influencer tiers, escalation status.
|
||
3. **Risk/Opportunity Board** – flagged issues, severity, owners, response progress.
|
||
4. **Advocacy Spotlight** – top advocates, UGC, partnership opportunities.
|
||
5. **Action Register** – follow-ups routed to comms, product, support, leadership.
|
||
|
||
## Templates
|
||
- Dashboard slide layout (KPI tiles + trend graphs + highlights/lowlights).
|
||
- Escalation tracker with severity, owner, due date, next update.
|
||
- Advocate tracker with contact info, potential activation ideas.
|
||
|
||
## Tips
|
||
- Set alert thresholds per channel to avoid noise fatigue.
|
||
- Pair qualitative snippets with data visuals for executive context.
|
||
- Use with `monitor-community-sentiment` for automated packet generation.
|
||
|
||
---
|