31 lines
1.2 KiB
Markdown
31 lines
1.2 KiB
Markdown
---
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name: call-analysis-framework
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description: Use to score calls, capture highlights, and convert insights into actions.
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---
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# Call Analysis Framework Skill
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## When to Use
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- Reviewing discovery/diligence calls for coaching or inspection.
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- Automating scorecards for enablement or QA teams.
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- Prepping executive summaries of key customer conversations.
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## Framework
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1. **Section Definition** – intro, discovery, value, objection handling, next steps (customizable).
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2. **Scoring Rubric** – 1-5 scale with observable behaviors for each section.
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3. **Signal Tags** – categorize quotes (pain, metrics, stakeholders, commitments, risks).
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4. **Insight Summaries** – auto-generate “what went well” vs “improve” lists with evidence.
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5. **Action Routing** – push tasks to CRM, assign coaching drills, or escalate to leadership.
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## Templates
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- Call analysis worksheet (scores, notes, quotes, actions).
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- Highlight reel brief with timestamp, quote, takeaway.
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- Manager inspection summary ready for pipeline reviews.
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## Tips
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- Keep rubric consistent across teams to enable benchmarking.
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- Capture 2-3 verbatim quotes per section for credibility.
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- Pair with `meddic-checklist` when evaluating qualification coverage.
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---
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