31 lines
1.2 KiB
Markdown
31 lines
1.2 KiB
Markdown
---
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name: student-success-scorecard
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description: Metrics framework for monitoring engagement, progression, and completion.
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---
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# Student Success Scorecard Skill
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## When to Use
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- Setting KPIs for new cohorts or programs.
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- Diagnosing retention risks and intervention impact.
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- Reporting to leadership, accreditation bodies, or partners.
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## Framework
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1. **Metric Stack** – inquiry-to-enrollment, onboarding completion, engagement streaks, assignment submissions, completion rate, CSAT/NPS.
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2. **Segmentation** – by cohort, modality, persona, geography, instructor, partner.
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3. **Risk Signals** – inactivity thresholds, support ticket spikes, sentiment drops.
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4. **Intervention Tracker** – log nudges, coaching sessions, community events, results.
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5. **Insight Narrative** – highlights, risks, opportunities, recommended actions.
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## Templates
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- Scorecard dashboard layout (summary + drill-down tabs).
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- Risk heatmap template for cohorts/segments.
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- Intervention log sheet linking actions to KPI movement.
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## Tips
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- Automate data pulls from LMS/CRM to reduce manual effort.
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- Pair leading indicators (logins, submissions) with lagging outcomes (completion, placement).
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- Use with `launch-student-success-program` to define monitoring cadence.
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---
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