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skills/student-success-scorecard/SKILL.md

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+---
+name: student-success-scorecard
+description: Metrics framework for monitoring engagement, progression, and completion.
+---
+
+# Student Success Scorecard Skill
+
+## When to Use
+- Setting KPIs for new cohorts or programs.
+- Diagnosing retention risks and intervention impact.
+- Reporting to leadership, accreditation bodies, or partners.
+
+## Framework
+1. **Metric Stack** – inquiry-to-enrollment, onboarding completion, engagement streaks, assignment submissions, completion rate, CSAT/NPS.
+2. **Segmentation** – by cohort, modality, persona, geography, instructor, partner.
+3. **Risk Signals** – inactivity thresholds, support ticket spikes, sentiment drops.
+4. **Intervention Tracker** – log nudges, coaching sessions, community events, results.
+5. **Insight Narrative** – highlights, risks, opportunities, recommended actions.
+
+## Templates
+- Scorecard dashboard layout (summary + drill-down tabs).
+- Risk heatmap template for cohorts/segments.
+- Intervention log sheet linking actions to KPI movement.
+
+## Tips
+- Automate data pulls from LMS/CRM to reduce manual effort.
+- Pair leading indicators (logins, submissions) with lagging outcomes (completion, placement).
+- Use with `launch-student-success-program` to define monitoring cadence.
+
+---