1.6 KiB
1.6 KiB
name, description, usage
| name | description | usage |
|---|---|---|
| build-adoption-program | Crafts segment-specific adoption programs with plays, content, and measurement. | /customer-success:build-adoption-program --segment scaleup --journey 60d --channels in-app,email,cs --objective expansion |
Command: build-adoption-program
Inputs
- segment – target cohort (startup, scaleup, enterprise, strategic, partner).
- journey – timeframe (30d, 60d, 90d, custom).
- channels – comma-separated (in-app, email, webinar, cs, community).
- objective – adoption | expansion | advocacy | renewal.
- assets – optional reference to content library or template pack.
Workflow
- Insight Intake – pull health metrics, feedback, and persona research for the segment.
- Milestone Design – define onboarding, activation, and expansion milestones.
- Play Assembly – map actions per channel with triggers, owners, and personalization rules.
- Measurement Plan – list KPIs, guardrails, and reporting cadence.
- Enablement Pack – export comms templates, briefs, and training notes.
Outputs
- Adoption program blueprint (timeline + action matrix).
- Content + comms toolkit aligned to personas and milestones.
- Measurement checklist for CS ops + analytics.
Agent/Skill Invocations
adoption-program-manager– architects program and content plan.customer-health-director– validates KPIs and guardrails.adoption-playbookskill – enforces template + milestone structure.sentiment-feedback-loopskill – integrates qualitative insights.