35 lines
1.6 KiB
Markdown
35 lines
1.6 KiB
Markdown
---
|
||
name: build-adoption-program
|
||
description: Crafts segment-specific adoption programs with plays, content, and measurement.
|
||
usage: /customer-success:build-adoption-program --segment scaleup --journey 60d --channels in-app,email,cs --objective expansion
|
||
---
|
||
|
||
# Command: build-adoption-program
|
||
|
||
## Inputs
|
||
- **segment** – target cohort (startup, scaleup, enterprise, strategic, partner).
|
||
- **journey** – timeframe (30d, 60d, 90d, custom).
|
||
- **channels** – comma-separated (in-app, email, webinar, cs, community).
|
||
- **objective** – adoption | expansion | advocacy | renewal.
|
||
- **assets** – optional reference to content library or template pack.
|
||
|
||
## Workflow
|
||
1. **Insight Intake** – pull health metrics, feedback, and persona research for the segment.
|
||
2. **Milestone Design** – define onboarding, activation, and expansion milestones.
|
||
3. **Play Assembly** – map actions per channel with triggers, owners, and personalization rules.
|
||
4. **Measurement Plan** – list KPIs, guardrails, and reporting cadence.
|
||
5. **Enablement Pack** – export comms templates, briefs, and training notes.
|
||
|
||
## Outputs
|
||
- Adoption program blueprint (timeline + action matrix).
|
||
- Content + comms toolkit aligned to personas and milestones.
|
||
- Measurement checklist for CS ops + analytics.
|
||
|
||
## Agent/Skill Invocations
|
||
- `adoption-program-manager` – architects program and content plan.
|
||
- `customer-health-director` – validates KPIs and guardrails.
|
||
- `adoption-playbook` skill – enforces template + milestone structure.
|
||
- `sentiment-feedback-loop` skill – integrates qualitative insights.
|
||
|
||
---
|