1.6 KiB
1.6 KiB
name, description, usage
| name | description | usage |
|---|---|---|
| monitor-retention | Builds retention dashboards, signal briefs, and recommended save plays per cohort. | /customer-analytics:monitor-retention --window quarter --grouping "plan,persona" --include-expansion true |
Command: monitor-retention
Inputs
- window – analysis window (month, quarter, rolling-90d).
- grouping – comma-separated dimensions (plan, persona, region, product, acquisition-channel).
- include-expansion – true/false to show upsell impact alongside churn.
- signals – optional list of metrics to emphasize (usage, support, sentiment, billing).
- format – dashboard | deck | brief.
Workflow
- Data Refresh – query billing, product telemetry, support, survey, and pipeline sources.
- Cohort Calculations – compute retention, churn, expansion, and health indexes per grouping.
- Signal Detection – surface top risk/improvement cohorts with quantified impact.
- Play Recommendations – map cohorts to lifecycle or CS save plays with owners.
- Packaging – produce dashboards/decks plus action trackers for leadership reviews.
Outputs
- Retention dashboard with drillable cohorts.
- Signal brief highlighting risks/opportunities + recommended plays.
- Action tracker with owners, due dates, and success metrics.
Agent/Skill Invocations
retention-analyst– leads analytics + insights.segmentation-architect– ensures segment definitions align.customer-insights-partner– adds qualitative proof.retention-dashboardskill – provides visualization templates.save-play-libraryskill – links insights to remediation programs.