36 lines
1.6 KiB
Markdown
36 lines
1.6 KiB
Markdown
---
|
||
name: monitor-retention
|
||
description: Builds retention dashboards, signal briefs, and recommended save plays per cohort.
|
||
usage: /customer-analytics:monitor-retention --window quarter --grouping "plan,persona" --include-expansion true
|
||
---
|
||
|
||
# Command: monitor-retention
|
||
|
||
## Inputs
|
||
- **window** – analysis window (month, quarter, rolling-90d).
|
||
- **grouping** – comma-separated dimensions (plan, persona, region, product, acquisition-channel).
|
||
- **include-expansion** – true/false to show upsell impact alongside churn.
|
||
- **signals** – optional list of metrics to emphasize (usage, support, sentiment, billing).
|
||
- **format** – dashboard | deck | brief.
|
||
|
||
## Workflow
|
||
1. **Data Refresh** – query billing, product telemetry, support, survey, and pipeline sources.
|
||
2. **Cohort Calculations** – compute retention, churn, expansion, and health indexes per grouping.
|
||
3. **Signal Detection** – surface top risk/improvement cohorts with quantified impact.
|
||
4. **Play Recommendations** – map cohorts to lifecycle or CS save plays with owners.
|
||
5. **Packaging** – produce dashboards/decks plus action trackers for leadership reviews.
|
||
|
||
## Outputs
|
||
- Retention dashboard with drillable cohorts.
|
||
- Signal brief highlighting risks/opportunities + recommended plays.
|
||
- Action tracker with owners, due dates, and success metrics.
|
||
|
||
## Agent/Skill Invocations
|
||
- `retention-analyst` – leads analytics + insights.
|
||
- `segmentation-architect` – ensures segment definitions align.
|
||
- `customer-insights-partner` – adds qualitative proof.
|
||
- `retention-dashboard` skill – provides visualization templates.
|
||
- `save-play-library` skill – links insights to remediation programs.
|
||
|
||
---
|