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skills/community-ops/SKILL.md

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+---
+name: community-ops
+description: Use to orchestrate workflows, tooling, and automation for community programs.
+---
+
+# Community Operations Playbook Skill
+
+## When to Use
+- Standing up new community channels, automation, or tooling.
+- Coordinating moderator schedules, onboarding flows, and partner access.
+- Auditing operations for consistency, compliance, or scale.
+
+## Framework
+1. **Channel Setup** – naming conventions, permissions, integrations, and backup owners.
+2. **Workflow Automation** – welcome flows, tagging, escalation triggers, and reporting pipelines.
+3. **Resource Management** – moderator rosters, ambassador kits, and knowledge base updates.
+4. **Compliance & Security** – access reviews, data retention, legal approvals, and crisis playbooks.
+5. **Continuous Improvement** – retros, tooling evaluations, and experiment backlog.
+
+## Templates
+- Channel launch checklist (config, automation, QA, analytics hooks).
+- Moderator shift planner with coverage heatmap.
+- Automation registry (flow, trigger, owner, status, notes).
+
+## Tips
+- Keep SOPs in a shared workspace with version history.
+- Pair with `escalation` skill to ensure automation ties into incident paths.
+- Review automation logs weekly to catch failures before members notice.
+
+---