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skills/champion-engagement-system/SKILL.md

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+---
+name: champion-engagement-system
+description: Framework for recruiting, activating, and rewarding community champions.
+---
+
+# Champion Engagement System Skill
+
+## When to Use
+- Building community advocacy programs (advisory circles, ambassador tracks, beta councils).
+- Coordinating champion contributions to events, content, referrals, or product input.
+- Monitoring engagement health and risk signals among top advocates.
+
+## Framework
+1. **Selection Criteria** – health scores, expertise, influence, diversity goals, legal clearance.
+2. **Journey Mapping** – onboarding, activation milestones, recognition, renewal.
+3. **Contribution Menu** – speaking, content creation, mentoring, betas, peer support.
+4. **Incentives & Recognition** – swag, access, revenue share, spotlight campaigns.
+5. **Measurement** – track contributions, influenced pipeline, retention, satisfaction.
+
+## Templates
+- **Champion Tiering**: See `references/champion_tiering.md` for levels and benefits.
+- **Champion roster sheet** with scoring, status, and owner.
+- **Program brief** (objectives, commitments, benefits, timeline).
+- Recognition calendar + communication kit.
+
+## Tips
+- Offer multiple contribution tiers to accommodate bandwidth.
+- Create private channels for champions to bond + give feedback.
+- Pair with `launch-community-activation-series` to slot champions seamlessly.
+
+---

skills/closed-loop-community-playbook/SKILL.md

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+---
+name: closed-loop-community-playbook
+description: Processes for routing community insights/actions and communicating outcomes
+  back to members.
+---
+
+# Closed-Loop Community Playbook Skill
+
+## When to Use
+- After capturing member insights or escalations that require action.
+- Coordinating follow-up between community, product, CS, and marketing teams.
+- Demonstrating accountability to members via updates and celebrations.
+
+## Framework
+1. **Intake & Qualification** – log insight ID, theme, severity, evidence, member metadata.
+2. **Routing** – assign accountable owner, squad, and due date with SLA tiers.
+3. **Action Plan** – outline fix/enhancement, dependencies, success metrics, and comms plan.
+4. **Member Comms** – draft acknowledgement, progress updates, and completion announcements.
+5. **Retrospective** – record outcomes, lessons, and new opportunities.
+
+## Templates
+- Insight/action tracker with columns for owners, stage, and communication status.
+- Member update email/DM templates for acknowledgment, progress, completion.
+- Quarterly accountability report summarizing closed-loop wins.
+
+## Tips
+- Tag insights by member cohorts to personalize updates.
+- Celebrate shipped improvements publicly to reinforce participation value.
+- Pair with `run-member-insight-sprint` so every campaign produces accountable actions.
+
+---

skills/community-insight-taxonomy/SKILL.md

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+---
+name: community-insight-taxonomy
+description: Tagging schema for classifying community signals by persona, journey,
+  and business impact.
+---
+
+# Community Insight Taxonomy Skill
+
+## When to Use
+- Standardizing feedback tagging across forums, events, surveys, and interviews.
+- Sharing structured insights with product, marketing, or CS teams.
+- Powering dashboards and AI routing for community signals.
+
+## Framework
+1. **Persona Dimension** – builders, admins, execs, partners, champions, newcomers.
+2. **Journey Stage** – onboarding, activation, adoption, expansion, advocacy, lapse.
+3. **Driver Dimension** – product, support, education, pricing, community experience, roadmap.
+4. **Sentiment & Urgency** – positive/neutral/negative + severity/impact.
+5. **Business Linkage** – map to ARR tier, account health, opportunity pipeline, or churn risk.
+
+## Templates
+- Tag dictionary with definitions, examples, and confidence guidelines.
+- Airtable/Sheet schema with validation + automation hooks.
+- Quick-reference cheatsheet for moderators/interviewers.
+
+## Tips
+- Run monthly taxonomy reviews to merge duplicates and add emerging themes.
+- Capture "what good looks like" examples to maintain consistency.
+- Pair with `run-member-insight-sprint` for auto-tagged datasets.
+
+---

skills/community-kpi-dashboard/SKILL.md

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+---
+name: community-kpi-dashboard
+description: Measurement system tracking engagement, health, and business impact of
+  community programs.
+---
+
+# Community KPI Dashboard Skill
+
+## When to Use
+- Establishing community OKRs or executive scorecards.
+- Reporting on quarterly community performance.
+- Tying community metrics to pipeline, retention, or product adoption.
+
+## Framework
+1. **Health Metrics** – member growth, activation rate, return visitors, content contributions.
+2. **Engagement Metrics** – participation per program, thread depth, event attendance, response SLAs.
+3. **Advocacy Metrics** – champions created, referrals, case studies, beta participation.
+4. **Business Impact** – influenced pipeline, expansion rate, churn reduction, product usage deltas.
+5. **Trust & Safety** – moderation actions, escalation time, sentiment shifts, NPS.
+
+## Templates
+- BI dashboard schema with recommended charts + filters.
+- KPI definition sheet detailing owners, data sources, refresh cadence.
+- Executive digest template translating stats into decisions/asks.
+
+## Tips
+- Blend qualitative highlights with quantitative charts for context.
+- Instrument campaigns/programs with UTM or CRM links to show attribution.
+- Pair with `design-community-strategy` to keep KPIs aligned to objectives.
+
+---

skills/community-program-matrix/SKILL.md

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+---
+name: community-program-matrix
+description: Planning framework for mapping community programming across personas,
+  channels, and cadences.
+---
+
+# Community Program Matrix Skill
+
+## When to Use
+- Building quarterly/annual community programming plans.
+- Balancing content formats across personas, segments, and lifecycle stages.
+- Aligning stakeholders on resource allocation and measurement.
+
+## Framework
+1. **Persona vs. Lifecycle Grid** – map each persona to their stage (new, engaged, champion) and needs.
+2. **Channel Mix** – forums, live events, office hours, partner co-hosts, UGC, social extensions.
+3. **Cadence & Ownership** – define frequency, hosts, moderators, and backup owners.
+4. **Value Proposition** – articulate member value + business value for every cell.
+5. **Measurement Hooks** – KPIs, instrumentation, and health thresholds per program.
+
+## Templates
+- Spreadsheet/Notion template for program grids with filters by persona or channel.
+- Slide + one-pager to socialize upcoming programming.
+- Resource planning worksheet capturing staffing, budget, and tooling needs.
+
+## Tips
+- Highlight "hero moments" each quarter to focus energy and storytelling.
+- Rotate community champions into programming slots to showcase voices.
+- Pair with `design-community-strategy` and `launch-community-activation-series` for auto-generated calendars.
+
+---

skills/moderation-safety-playbook/SKILL.md

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+---
+name: moderation-safety-playbook
+description: Guidelines and workflows for community moderation, trust & safety, and
+  escalation.
+---
+
+# Moderation & Safety Playbook Skill
+
+## When to Use
+- Launching or scaling moderated forums, chats, or live events.
+- Training moderators, ambassadors, or vendors on policies.
+- Handling escalations, abuse reports, or crisis communications.
+
+## Framework
+1. **Policy Matrix** – code of conduct, content types, enforcement tiers, regional considerations.
+2. **Workflow** – intake → triage → resolution → follow-up, with SLAs and ownership.
+3. **Tooling** – moderation dashboards, keyword lists, automation rules, reporting forms.
+4. **Escalation Ladder** – when to engage legal, security, PR, or executive sponsors.
+5. **Post-Incident Review** – retrospectives, comms templates, improvements.
+
+## Templates
+- Moderator guide with sample responses, tone guidance, and decision trees.
+- Incident log + scoreboard for tracking volume, severity, MTTR.
+- Crisis comms outline for public/partner updates.
+
+## Tips
+- Publish a transparent policy summary so members know expectations.
+- Rotate moderators to reduce burnout; provide mental health resources.
+- Pair with `launch-community-activation-series` for real-time event safety coverage.
+
+---