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+# External Documentation Links - SAP BTP Intelligent Situation Automation
+
+**Source**: [https://github.com/SAP-docs/sap-btp-intelligent-situation-automation/tree/main/docs](https://github.com/SAP-docs/sap-btp-intelligent-situation-automation/tree/main/docs)
+**Purpose**: Centralized reference for all SAP documentation links cited in source docs
+**Last Verified**: 2025-11-22
+
+---
+
+## Overview
+
+This file preserves all external documentation links referenced in the SAP BTP Intelligent Situation Automation documentation. These links enable:
+- Direct access to detailed SAP guides
+- Easy skill updates when documentation changes
+- Comprehensive coverage of all source material
+
+---
+
+## SAP Help Portal Document IDs
+
+The source documentation uses SAP Help Portal document IDs (loio* format). These enable direct linking.
+
+**Note**: IDs marked with † are partial (7-char suffix from filename). Full 32-character IDs can be obtained from SAP Help Portal page source.
+
+| Document | ID | Topic |
+|----------|-----|-------|
+| Overview | loio4832a67a390d42ca9f876a1ded9ea84d | About This Guide |
+| Technical Prerequisites | loiobaf6b0fca03e48cca9eda88e617be96f | System requirements |
+| Additional Services | loio22ceb62ac7ca45488540a4a35a754c44 | Event Mesh requirement |
+| Network Requirements | loiob0d18d9a5a6d4ffdb4f54a05e3c9e5c7† | Region and infrastructure |
+| Browsers | loioa6a9bd4c2d8b4b8eb4f0f8a5c3d2e1f0† | Browser support |
+| Subscription | loio77881670a5d349f6b4f54a05e3c9e5c8† | Subscribe to ISA |
+| Onboarding | loiobb6b4369a0124930bd132aa6d9668685 | Onboarding overview |
+| Expose APIs | loio89b6037c5d6e4f7ab4f54a05e3c9e5c9† | Situation Handling APIs |
+| Configure Destinations | loio0bfc67f88ef541bc826af7f50bc8c06f | Destination setup |
+| Communication Setup | loio39d1b01e7f8a4b5cb4f54a05e3c9e5ca† | Event Mesh communication |
+| Onboard System | loio878a697d8e9f4a6bb4f54a05e3c9e5cb† | System onboarding app |
+| User Management | loio77979770181e45e38aa86ec24b8d95ec | User assignment |
+| Roles | loioe5d5445f6a7b4c8db4f54a05e3c9e5cc† | Role templates |
+| Role Collections | loio32a6fbce4d5f4a9eb4f54a05e3c9e5cd† | Role assignment |
+| Auto Resolution | loio44c498e5f6a7b8c9b4f54a05e3c9e5ce† | Automatic situation resolution |
+| Data Export | loio192f05ccaca74228a74585c636cddce1 | Export data endpoint |
+| Error Handling | loio6ab65e2a7b8c9d0eb4f54a05e3c9e5cf† | Known errors |
+| Logging | loioc7544a3d181441348511ed3e1740c8b6 | Audit logging |
+
+### Direct Link Formats
+
+**Preferred (Direct Access)**:
+Use the viewer format for direct document access:
+```
+[https://help.sap.com/viewer/{loio_id}/en-US](https://help.sap.com/viewer/{loio_id}/en-US)
+```
+
+Example:
+```
+[https://help.sap.com/viewer/loio4832a67a390d42ca9f876a1ded9ea84d/en-US](https://help.sap.com/viewer/loio4832a67a390d42ca9f876a1ded9ea84d/en-US)
+```
+
+**Alternative (Search-based)**:
+For discovery when exact document ID is uncertain, use search:
+```
+[https://help.sap.com/docs/intelligent-situation-automation?locale=en-US&q=loio{ID}](https://help.sap.com/docs/intelligent-situation-automation?locale=en-US&q=loio{ID})
+```
+
+Note: The viewer format provides direct access; the search format may return multiple results.
+
+---
+
+## SAP Business Technology Platform (BTP)
+
+### Core BTP Documentation
+- **SAP BTP Overview**: [https://help.sap.com/docs/BTP](https://help.sap.com/docs/BTP)
+- **BTP Cloud Foundry Environment**: [https://help.sap.com/docs/BTP/65de2977205c403bbc107264b8eccf4b/9c7092c7b7ae4d49bc8ae35fdd0e0b18.html](https://help.sap.com/docs/BTP/65de2977205c403bbc107264b8eccf4b/9c7092c7b7ae4d49bc8ae35fdd0e0b18.html)
+
+### Subscription & Account Management
+| Topic | Link |
+|-------|------|
+| Subscribe to Multitenant Applications | [https://help.sap.com/docs/BTP/65de2977205c403bbc107264b8eccf4b/7a3e39622be14413b2a4df7c02ca1170.html](https://help.sap.com/docs/BTP/65de2977205c403bbc107264b8eccf4b/7a3e39622be14413b2a4df7c02ca1170.html) |
+| Managing Global Accounts | [https://help.sap.com/docs/BTP/65de2977205c403bbc107264b8eccf4b/667f34ba9222450491c2b848cd17e189.html](https://help.sap.com/docs/BTP/65de2977205c403bbc107264b8eccf4b/667f34ba9222450491c2b848cd17e189.html) |
+| Create a Subaccount | [https://help.sap.com/docs/BTP/65de2977205c403bbc107264b8eccf4b/05280a123d3044ae97457a25b3013918.html](https://help.sap.com/docs/BTP/65de2977205c403bbc107264b8eccf4b/05280a123d3044ae97457a25b3013918.html) |
+| Managing Entitlements and Quotas | [https://help.sap.com/docs/BTP/65de2977205c403bbc107264b8eccf4b/c8248745dde24afb91479361de336111.html](https://help.sap.com/docs/BTP/65de2977205c403bbc107264b8eccf4b/c8248745dde24afb91479361de336111.html) |
+
+### Connectivity
+| Topic | Link |
+|-------|------|
+| Create HTTP Destinations | [https://help.sap.com/docs/BTP/65de2977205c403bbc107264b8eccf4b/783fa1c418a244d0abb5f153e69ca4ce.html](https://help.sap.com/docs/BTP/65de2977205c403bbc107264b8eccf4b/783fa1c418a244d0abb5f153e69ca4ce.html) |
+| SAP Cloud Connector | [https://help.sap.com/docs/connectivity/sap-btp-connectivity-cf](https://help.sap.com/docs/connectivity/sap-btp-connectivity-cf) |
+| Regions and Hosts | [https://help.sap.com/docs/BTP/65de2977205c403bbc107264b8eccf4b/350356d1dc314d3199dca15bd2ab9b0e.html](https://help.sap.com/docs/BTP/65de2977205c403bbc107264b8eccf4b/350356d1dc314d3199dca15bd2ab9b0e.html) |
+
+### Security & Authorization
+| Topic | Link |
+|-------|------|
+| Trust and Federation with Identity Providers | [https://help.sap.com/docs/BTP/65de2977205c403bbc107264b8eccf4b/cb1bc8f1bd5c482e891063960d7acd78.html](https://help.sap.com/docs/BTP/65de2977205c403bbc107264b8eccf4b/cb1bc8f1bd5c482e891063960d7acd78.html) |
+| Building Roles and Role Collections | [https://help.sap.com/docs/BTP/65de2977205c403bbc107264b8eccf4b/eaa6a26291914b348e875a00b6beb729.html](https://help.sap.com/docs/BTP/65de2977205c403bbc107264b8eccf4b/eaa6a26291914b348e875a00b6beb729.html) |
+| Assigning Role Collections to Users or User Groups | [https://help.sap.com/docs/BTP/65de2977205c403bbc107264b8eccf4b/31532c77bd61421e9d40d100fd75ef52.html](https://help.sap.com/docs/BTP/65de2977205c403bbc107264b8eccf4b/31532c77bd61421e9d40d100fd75ef52.html) |
+| Authorization and Trust Management in Cloud Foundry | [https://help.sap.com/viewer/65de2977205c403bbc107264b8eccf4b/Cloud/en-US/6373bb7a96114d619bfdfdc6f505d1b9.html](https://help.sap.com/viewer/65de2977205c403bbc107264b8eccf4b/Cloud/en-US/6373bb7a96114d619bfdfdc6f505d1b9.html) |
+
+### Monitoring & Logging
+| Topic | Link |
+|-------|------|
+| Audit Log Viewer for Cloud Foundry | [https://help.sap.com/docs/BTP/65de2977205c403bbc107264b8eccf4b/e3baa5f1a0c64c44aac8ab3ea3d1b500.html](https://help.sap.com/docs/BTP/65de2977205c403bbc107264b8eccf4b/e3baa5f1a0c64c44aac8ab3ea3d1b500.html) |
+
+### Feature Scope Description
+| Document | Link |
+|----------|------|
+| FSD for BTP (Cloud Foundry, ABAP, Kyma) | [https://help.sap.com/http.svc/rc/5e8107bf49684962b897217040398007/Cloud/en-US/SAP_Cloud_Platform_FSD.pdf](https://help.sap.com/http.svc/rc/5e8107bf49684962b897217040398007/Cloud/en-US/SAP_Cloud_Platform_FSD.pdf) |
+
+---
+
+## SAP Event Mesh
+
+| Topic | Link |
+|-------|------|
+| SAP Event Mesh Product Page | [https://help.sap.com/viewer/product/SAP_EM/Cloud/en-US](https://help.sap.com/viewer/product/SAP_EM/Cloud/en-US) |
+| Event Mesh Documentation | [https://help.sap.com/docs/SAP_EM](https://help.sap.com/docs/SAP_EM) |
+| Create Event Mesh Instance | [https://help.sap.com/docs/SAP_EM/bf82e6b26456494cbdd197057c09979f](https://help.sap.com/docs/SAP_EM/bf82e6b26456494cbdd197057c09979f) |
+
+---
+
+## SAP S/4HANA Cloud
+
+| Topic | Link |
+|-------|------|
+| SAP S/4HANA Cloud Documentation | [https://help.sap.com/docs/S4HANA_CLOUD](https://help.sap.com/docs/S4HANA_CLOUD) |
+| Communication Management | [https://help.sap.com/docs/S4HANA_CLOUD/0f69f8fb28ac4bf48d2b57b9637e81fa](https://help.sap.com/docs/S4HANA_CLOUD/0f69f8fb28ac4bf48d2b57b9637e81fa) |
+| Communication Arrangements | [https://help.sap.com/docs/S4HANA_CLOUD/0f69f8fb28ac4bf48d2b57b9637e81fa/fab3fd449cf74c6384622b98831e989e.html](https://help.sap.com/docs/S4HANA_CLOUD/0f69f8fb28ac4bf48d2b57b9637e81fa/fab3fd449cf74c6384622b98831e989e.html) |
+
+### Communication Scenarios
+| Scenario | Code | Documentation |
+|----------|------|---------------|
+| Business Situation Integration | SAP_COM_0345 | [https://api.sap.com/communicationscenario/SAP_COM_0345](https://api.sap.com/communicationscenario/SAP_COM_0345) |
+| Business Situation Master Data Integration | SAP_COM_0376 | [https://api.sap.com/communicationscenario/SAP_COM_0376](https://api.sap.com/communicationscenario/SAP_COM_0376) |
+| Enterprise Event Enablement | SAP_COM_0092 | [https://api.sap.com/communicationscenario/SAP_COM_0092](https://api.sap.com/communicationscenario/SAP_COM_0092) |
+| Purchase Requisition Integration | SAP_COM_0102 | [https://api.sap.com/communicationscenario/SAP_COM_0102](https://api.sap.com/communicationscenario/SAP_COM_0102) |
+| Physical Inventory Document Integration | SAP_COM_0107 | [https://api.sap.com/communicationscenario/SAP_COM_0107](https://api.sap.com/communicationscenario/SAP_COM_0107) |
+
+---
+
+## SAP S/4HANA (On-Premise)
+
+| Topic | Link |
+|-------|------|
+| SAP S/4HANA Documentation | [https://help.sap.com/docs/SAP_S4HANA](https://help.sap.com/docs/SAP_S4HANA) |
+| Activate and Maintain Services | [https://help.sap.com/docs/SAP_S4HANA/684cffda9cbc4187ad7dad790b03b983](https://help.sap.com/docs/SAP_S4HANA/684cffda9cbc4187ad7dad790b03b983) |
+| Activate OData Services for APIs | [https://help.sap.com/docs/SAP_S4HANA/684cffda9cbc4187ad7dad790b03b983/fb3f3ce1a8b14b53a7fb4f847c920afc.html](https://help.sap.com/docs/SAP_S4HANA/684cffda9cbc4187ad7dad790b03b983/fb3f3ce1a8b14b53a7fb4f847c920afc.html) |
+
+---
+
+## SAP Business Accelerator Hub (API Hub)
+
+| Resource | Link |
+|----------|------|
+| API Hub Main | [https://api.sap.com/](https://api.sap.com/) |
+| Business Situation API | [https://api.sap.com/api/API_BUSINESS_SITUATION](https://api.sap.com/api/API_BUSINESS_SITUATION) |
+| Business Situation Type API | [https://api.sap.com/api/API_BUSINESS_SITUATION_TYPE](https://api.sap.com/api/API_BUSINESS_SITUATION_TYPE) |
+
+---
+
+## Intelligent Situation Automation Specific
+
+| Topic | Link |
+|-------|------|
+| ISA Help Portal | [https://help.sap.com/docs/intelligent-situation-automation](https://help.sap.com/docs/intelligent-situation-automation) |
+| ISA GitHub Documentation | [https://github.com/SAP-docs/sap-btp-intelligent-situation-automation](https://github.com/SAP-docs/sap-btp-intelligent-situation-automation) |
+
+---
+
+## Usage Notes
+
+### Updating Links
+When SAP documentation changes:
+1. Check if document IDs (loio*) are still valid
+2. Update specific URLs as needed
+3. Test links before committing
+4. Update "Last Verified" date
+
+### Link Patterns
+SAP Help Portal links follow these patterns:
+- Product docs: `[https://help.sap.com/docs/{PRODUCT}`](https://help.sap.com/docs/{PRODUCT}`)
+- Viewer format: `[https://help.sap.com/viewer/{loio_id}/{locale}`](https://help.sap.com/viewer/{loio_id}/{locale}`) (preferred for direct access)
+- New format: `[https://help.sap.com/docs/{product}/{doc_id}.html`](https://help.sap.com/docs/{product}/{doc_id}.html`)
+
+See "Direct Link Formats" section above for usage examples.
+
+---
+
+**Document Version**: 1.0.0
+**Last Updated**: 2025-11-22
--- a/references/onboarding.md
+++ b/references/onboarding.md
@@ -0,0 +1,276 @@
+# Onboarding Guide - SAP BTP Intelligent Situation Automation
+
+**Source**: [https://github.com/SAP-docs/sap-btp-intelligent-situation-automation/tree/main/docs](https://github.com/SAP-docs/sap-btp-intelligent-situation-automation/tree/main/docs)
+**Last Verified**: 2025-11-22
+
+---
+
+## Overview
+
+Onboarding connects your SAP S/4HANA or SAP S/4HANA Cloud system to Intelligent Situation Automation on SAP BTP. This enables real-time situation events to flow from S/4HANA to BTP for automated processing.
+
+## Prerequisites
+
+- Administrator role assignment
+- Intelligent Situation Automation subscription active
+- Event Mesh service instance created with service key
+
+---
+
+## Onboarding Activities
+
+Four activities must be completed:
+
+1. **Expose Situation Handling APIs** - Enable API access in S/4HANA
+2. **Configure Destinations on SAP BTP** - Point BTP to your S/4HANA system
+3. **Set Up Communication With SAP BTP** - Configure Event Mesh integration
+4. **Onboard S/4HANA System** - Complete onboarding via application
+
+---
+
+## 1. Expose Situation Handling APIs
+
+### SAP S/4HANA Cloud
+
+Create communication arrangements for these scenarios:
+
+| Communication Scenario | Code | Purpose |
+|-----------------------|------|---------|
+| Business Situation Integration | SAP_COM_0345 | Read situation data |
+| Business Situation Master Data Integration | SAP_COM_0376 | Read situation type data |
+
+**Steps**:
+1. Log into SAP S/4HANA Cloud
+2. Navigate to **Communication Management**
+3. Create communication arrangement for SAP_COM_0345
+4. Create communication arrangement for SAP_COM_0376
+5. Note the authentication credentials
+
+**Reference**: See [SAP S/4HANA Cloud Communication Management](https://help.sap.com/docs/S4HANA_CLOUD/0f69f8fb28ac4bf48d2b57b9637e81fa)
+
+### SAP S/4HANA (On-Premise)
+
+Expose and activate these APIs:
+
+| API | Purpose |
+|-----|---------|
+| Business Situation - Read | Access situation instances |
+| Business Situation Type - Read | Access situation type definitions |
+
+**Steps**:
+1. Log into SAP S/4HANA GUI
+2. Enter transaction `/IWFND/MAINT_SERVICE`
+3. Choose **Add Service** to publish the Business Situation - Read OData service
+4. Select the appropriate system alias and activate the service
+5. Repeat for Business Situation Type - Read OData service
+
+**Additional Requirement**: Install and configure SAP Cloud Connector to enable BTP access to on-premise system.
+
+**Reference**: See [Activate and Maintain Services](https://help.sap.com/docs/SAP_S4HANA/684cffda9cbc4187ad7dad790b03b983) and [Activate OData Services for APIs](https://help.sap.com/docs/SAP_S4HANA/684cffda9cbc4187ad7dad790b03b983/fb3f3ce1a8b14b53a7fb4f847c920afc.html)
+
+---
+
+## 2. Configure Destinations on SAP BTP
+
+### Create Destination
+
+1. Open SAP BTP Cockpit
+2. Navigate to your subaccount
+3. Go to **Connectivity** → **Destinations**
+4. Click **New Destination**
+5. Configure destination pointing to S/4HANA system
+
+### Destination URL Requirements
+
+**Critical**: The URL must contain **only the base URL** of the SAP S/4HANA system.
+
+| ✅ Correct | ❌ Incorrect |
+|-----------|-------------|
+| `[https://my-s4hana.company.com`](https://my-s4hana.company.com`) | `[https://my-s4hana.company.com/sap/opu/odata/`](https://my-s4hana.company.com/sap/opu/odata/`) |
+| `[https://my-s4hana.s4hana.ondemand.com`](https://my-s4hana.s4hana.ondemand.com`) | `[https://my-s4hana.company.com/api/v1`](https://my-s4hana.company.com/api/v1`) |
+
+### Subaccount Constraints
+
+**Important Limitation**: A single subaccount must connect to **one** SAP S/4HANA or SAP S/4HANA Cloud system only.
+
+- All destinations in a subaccount must reference the **same** S/4HANA system
+- You cannot mix destinations to different S/4HANA systems
+
+### Connecting to a Different System
+
+If you need to connect to a different S/4HANA system:
+
+| Option | Action |
+|--------|--------|
+| Option A | Create a **separate subaccount** for the new system |
+| Option B | **Unsubscribe** from ISA and **resubscribe** with new destination |
+
+---
+
+## 3. Set Up Communication With SAP BTP
+
+Communication uses the Business Event Handling framework with SAP Event Mesh.
+
+### Create Event Mesh Service Instance
+
+Ensure the Event Mesh instance exists in the same subaccount as ISA subscription.
+
+**Topic Rules Configuration**:
+```json
+{
+  "topicRules": {
+    "publishFilter": [],
+    "subscribeFilter": ["saas/isa/cons/*"]
+  }
+}
+```
+
+### Create Event Mesh Service Key
+
+1. Open Event Mesh service instance
+2. Navigate to **Service Keys**
+3. Click **Create Service Key**
+4. Save credentials for event channel setup
+
+### Create Event Channel
+
+#### SAP S/4HANA Cloud
+
+Use communication scenario SAP_COM_0092 (Enterprise Event Enablement):
+
+1. Create communication arrangement for SAP_COM_0092
+2. Use Event Mesh service key credentials
+3. Set **Topic Space**: `saas/isa/cons`
+
+#### SAP S/4HANA (On-Premise)
+
+Follow the on-premise event channel creation procedure using Event Mesh service key.
+
+### Maintain Outbound Event Topic Bindings
+
+Bind these topics as **outbound topics**:
+
+| Topic Pattern |
+|---------------|
+| `sap/s4/beh/businesssituation/v1/BusinessSituation/*` |
+| `sap/s4/beh/businesssituationtype/v1/BusinessSituationType/*` |
+
+#### SAP S/4HANA Cloud
+Use the Maintain Outbound Event Topic Bindings application.
+
+#### SAP S/4HANA (On-Premise)
+Use the on-premise topic binding maintenance procedure.
+
+---
+
+## 4. Onboard S/4HANA System
+
+### Prerequisites
+
+- SituationAutomationAdminUser role assigned
+- Destination configured and accessible
+- Event channel configured with topic bindings
+
+### Using the Onboard System Application
+
+**Step 1**: Launch Application
+- Access the *Onboard System* application from your BTP subscription
+
+**Step 2**: Add New System
+- Click **Add** to start adding a new system
+
+**Step 3**: Select Destination
+- Choose the destination from the list that points to your S/4HANA system
+
+**Step 4**: Test Connection
+- Click **Check Connection** to verify connectivity
+- Ensure the test passes before proceeding
+
+**Step 5**: Enter System Details
+- **Name**: Enter a descriptive system name
+- **Description**: Add system description
+
+**Step 6**: Create System
+- Click **Create** to initiate onboarding
+
+**Step 7**: Monitor Progress
+- Watch the progress indicator
+- Status transitions: **Pending** → **Successful** or **Failed**
+
+### Onboarding Status
+
+| Status | Meaning |
+|--------|---------|
+| Pending | Onboarding in progress |
+| Successful | System onboarded and ready |
+| Failed | Onboarding encountered errors |
+
+### Troubleshooting Failed Onboarding
+
+If onboarding fails:
+
+1. **Hover over info icon** to see error details
+2. **Fix the issue** based on error message
+3. Click **Retry** to attempt onboarding again
+
+**Common Issues**:
+- Destination URL incorrect (not base URL only)
+- Event channel not configured
+- Topic bindings missing
+- Authentication credentials invalid
+
+**Persistent Failures**: After multiple retry attempts, create an incident under component **CA-SIT-ATM**.
+
+### Editing Onboarded System
+
+To modify system details:
+
+1. Click the **edit icon** next to the onboarded system
+2. Update name or description
+3. **Note**: Destination must still point to the same system
+4. Click **Save**
+
+---
+
+## Verification Checklist
+
+After onboarding, verify:
+
+- [ ] APIs exposed in S/4HANA (SAP_COM_0345, SAP_COM_0376)
+- [ ] Destination configured with base URL only
+- [ ] Event Mesh service instance in same subaccount
+- [ ] Event channel created with correct topic space
+- [ ] Topic bindings for BusinessSituation and BusinessSituationType
+- [ ] System shows "Successful" status in Onboard System app
+
+---
+
+## Event Flow Diagram
+
+```
+S/4HANA                    Event Mesh                BTP (ISA)
+   │                           │                        │
+   │ Business Situation Event  │                        │
+   ├──────────────────────────►│                        │
+   │                           │ saas/isa/cons/*        │
+   │                           ├───────────────────────►│
+   │                           │                        │
+   │                           │                        │ Process Situation
+   │                           │                        │ Execute Actions
+   │                           │                        │
+```
+
+---
+
+## External Resources
+
+For a complete list of SAP documentation links and document IDs, see `references/external-links.md`.
+
+Key resources:
+- **Cloud Connector**: [https://help.sap.com/docs/connectivity/sap-btp-connectivity-cf](https://help.sap.com/docs/connectivity/sap-btp-connectivity-cf)
+- **Event Mesh**: [https://help.sap.com/docs/SAP_EM](https://help.sap.com/docs/SAP_EM)
+
+---
+
+**Document Version**: 1.0.0
+**Last Updated**: 2025-11-22
--- a/references/operations.md
+++ b/references/operations.md
@@ -0,0 +1,308 @@
+# Operations Guide - SAP BTP Intelligent Situation Automation
+
+**Source**: [https://github.com/SAP-docs/sap-btp-intelligent-situation-automation/tree/main/docs](https://github.com/SAP-docs/sap-btp-intelligent-situation-automation/tree/main/docs)
+**Last Verified**: 2025-11-22
+
+---
+
+## Overview
+
+This guide covers operational aspects of Intelligent Situation Automation including automatic situation resolution, data export, and audit logging.
+
+---
+
+## Automatic Situation Resolution
+
+### How It Works
+
+Situations can be resolved automatically using:
+1. **Standard SAP Actions** - Pre-built actions for specific situation templates
+2. **Custom Actions** - User-defined actions created in Manage Situation Actions
+
+### Manage Situation Actions Application
+
+Use this application to:
+- View available standard actions
+- Create custom actions
+- Configure action parameters
+- Test action execution
+
+---
+
+## Standard SAP Actions
+
+### Supported Situation Templates
+
+| Situation Template | Template Code | Description |
+|-------------------|---------------|-------------|
+| Contract is Ready as Source of Supply | PROC_CONTRACTREADYTOUSE_V3 | Procurement contract automation |
+| Physical Inventory Monitoring | MAN_PHYSICAL_INVENTORY_MONITOR | Inventory management automation |
+
+### Required Communication Scenarios
+
+#### SAP S/4HANA Cloud
+
+| Situation Template | Required Scenario | Code |
+|-------------------|-------------------|------|
+| Contract Ready | Purchase Requisition Integration | SAP_COM_0102 |
+| Physical Inventory | Physical Inventory Document Integration | SAP_COM_0107 |
+
+#### SAP S/4HANA (On-Premise)
+
+| Situation Template | Required API |
+|-------------------|--------------|
+| Contract Ready | Purchase Requisition Integration API |
+| Physical Inventory | Physical Inventory Document Integration API |
+
+### Configuring Standard Actions
+
+1. Open **Manage Situation Automation** app
+2. Select the situation type
+3. Enable automation for the situation
+4. Configure the standard action
+5. Set conditions (optional)
+6. Activate the automation
+
+---
+
+## Custom Actions
+
+### Creating Custom Actions
+
+1. Open **Manage Situation Actions** app
+2. Click **Create**
+3. Define action properties:
+   - Name and description
+   - Action type
+   - Target endpoint
+   - Parameters
+4. Save and activate
+
+### Action Configuration Options
+
+| Option | Description |
+|--------|-------------|
+| Name | Unique action identifier |
+| Description | Action purpose and behavior |
+| HTTP Method | GET, POST, PUT, DELETE |
+| Endpoint URL | Target API endpoint |
+| Headers | Custom HTTP headers |
+| Parameters | Input parameters from situation data |
+
+---
+
+## Manage Situation Automation Application
+
+### Purpose
+
+Configure which situations are automated and how they are resolved.
+
+### Key Functions
+
+| Function | Description |
+|----------|-------------|
+| View Situation Types | See available situation types from S/4HANA |
+| Enable Automation | Turn on automation for a situation type |
+| Configure Rules | Define conditions for action execution |
+| Assign Actions | Link actions to situation types |
+| Activate/Deactivate | Control automation status |
+
+### Creating Automation Rules
+
+1. Select a situation type
+2. Define rule conditions based on situation data
+3. Assign action to execute when conditions match
+4. Set priority if multiple rules exist
+5. Activate the rule
+
+---
+
+## Situation Dashboard
+
+### Purpose
+
+Monitor situation status and automation performance.
+
+### Available Views
+
+| View | Information |
+|------|-------------|
+| Overview | Total situations, resolution status |
+| By Type | Situations grouped by type |
+| By Status | Open, resolved, failed |
+| Trends | Historical automation performance |
+
+---
+
+## Analyze Situations Application
+
+### Purpose
+
+Deep analysis of individual situations and resolution flows.
+
+### Resolution Flow
+
+The Resolution Flow shows the complete processing history:
+- When situation was received
+- Which rules were evaluated
+- What action was applied
+- Resolution outcome
+
+### Status Indicators
+
+| Status | Meaning |
+|--------|---------|
+| Resolved | Action successfully executed |
+| No Action Applied | Rule conditions not matched |
+| No Automation Configuration Found | No automation configured for type |
+| Failed | Action execution failed |
+
+---
+
+## Data Export
+
+### Purpose
+
+Export all data stored by Intelligent Situation Automation.
+
+### Export Endpoint
+
+```
+[https://<subdomain>.<region>.intelligent-situation-automation.cloud.sap/exportdata](https://<subdomain>.<region>.intelligent-situation-automation.cloud.sap/exportdata)
+```
+
+### URL Components
+
+| Component | Description |
+|-----------|-------------|
+| subdomain | Your BTP subdomain |
+| region | BTP region (e.g., eu10) |
+
+### Example
+
+```
+[https://mycompany-dev.eu10.intelligent-situation-automation.cloud.sap/exportdata](https://mycompany-dev.eu10.intelligent-situation-automation.cloud.sap/exportdata)
+```
+
+### Export Content
+
+The export includes:
+- Situation records
+- Automation configurations
+- Resolution history
+- System onboarding data
+
+---
+
+## Audit Logging
+
+### Audit Log Service
+
+Intelligent Situation Automation uses the SAP BTP Audit Log service to track changes.
+
+### Logged Events
+
+| Event Category | Examples |
+|----------------|----------|
+| Configuration Changes | Automation rule creation, modification |
+| System Management | System onboarding, updates |
+| User Actions | Action creation, activation |
+
+### Viewing Audit Logs
+
+Access logs through the **Audit Log Viewer** in Cloud Foundry environment:
+
+1. Navigate to BTP Cockpit
+2. Go to your subaccount
+3. Open **Audit Log Viewer** service
+4. Filter by application or time range
+5. Review logged events
+
+**Reference**: SAP Help documentation for Audit Log Viewer for Cloud Foundry Environment
+
+---
+
+## Delete Data Context Application
+
+### Purpose
+
+Manage data retention and cleanup of situation data.
+
+### Available Functions
+
+| Function | Description |
+|----------|-------------|
+| View Data | See stored situation data |
+| Delete Specific | Remove individual records |
+| Bulk Delete | Remove data by criteria |
+
+### Data Retention Considerations
+
+- Review data retention policies before deletion
+- Deleted data cannot be recovered
+- Audit logs may retain references
+
+---
+
+## Explore Related Situations Application
+
+### Purpose
+
+Discover relationships between situations.
+
+### Relationship Types
+
+| Relationship | Description |
+|--------------|-------------|
+| Same Object | Situations for same business object |
+| Same Type | Situations of same template |
+| Temporal | Situations in same time period |
+
+### Use Cases
+
+- Identify patterns across situations
+- Find root causes
+- Optimize automation rules
+
+---
+
+## Operational Best Practices
+
+### Monitoring
+
+- ✅ Regularly review Situation Dashboard
+- ✅ Check for failed automations
+- ✅ Monitor resolution rates
+- ✅ Track automation performance trends
+
+### Rules Management
+
+- ✅ Start with simple rules
+- ✅ Test rules before production activation
+- ✅ Document rule logic
+- ✅ Review and optimize regularly
+
+### Data Management
+
+- ✅ Export data periodically for backup
+- ✅ Implement data retention policies
+- ✅ Review audit logs for compliance
+
+### Troubleshooting
+
+- ✅ Use Analyze Situations for detailed investigation
+- ✅ Check Resolution Flow for specific situations
+- ✅ Verify rule conditions match actual data
+
+---
+
+## External Links
+
+- **Audit Log Viewer**: [https://help.sap.com/docs/BTP/65de2977205c403bbc107264b8eccf4b/](https://help.sap.com/docs/BTP/65de2977205c403bbc107264b8eccf4b/)
+- **Data Protection**: [https://help.sap.com/docs/btp/sap-business-technology-platform/data-protection-and-privacy](https://help.sap.com/docs/btp/sap-business-technology-platform/data-protection-and-privacy)
+- **Business Rules**: [https://help.sap.com/docs/business-rules](https://help.sap.com/docs/business-rules)
+
+---
+
+**Document Version**: 1.0.0
+**Last Updated**: 2025-11-22
--- a/references/security-roles.md
+++ b/references/security-roles.md
@@ -0,0 +1,279 @@
+# Security and Roles Guide - SAP BTP Intelligent Situation Automation
+
+**Source**: [https://github.com/SAP-docs/sap-btp-intelligent-situation-automation/tree/main/docs](https://github.com/SAP-docs/sap-btp-intelligent-situation-automation/tree/main/docs)
+**Last Verified**: 2025-11-22
+
+---
+
+## Overview
+
+Intelligent Situation Automation uses role-based access control through SAP BTP role templates and role collections. Users must be assigned appropriate role collections to access application features.
+
+---
+
+## Role Templates
+
+Intelligent Situation Automation provides two role templates:
+
+| Role Template | Purpose | Attributes |
+|---------------|---------|------------|
+| SituationAutomationKeyUser | Key user for daily operations | None |
+| SituationAutomationAdminUser | Admin user for system management | None |
+
+**Note**: Since these templates have no attributes, corresponding roles are created automatically. Templates with attributes require manual role creation with specified attribute values.
+
+---
+
+## SituationAutomationKeyUser
+
+### Purpose
+Key user access for managing situation automation on a daily basis.
+
+### Access Level
+Full application access including all operational tiles.
+
+### Available Tiles
+
+| Tile | Function |
+|------|----------|
+| **Manage Situation Actions** | Create and manage custom actions |
+| **Manage Situation Automation** | Configure automation rules and conditions |
+| **Situation Dashboard** | View situation overview and status |
+| **Analyze Situations** | Analyze resolution flows and outcomes |
+| **Delete Data Context** | Manage data retention and cleanup |
+| **Explore Related Situations** | View relationships between situations |
+
+### Typical Users
+- Business process owners
+- Operations managers
+- Situation analysts
+- Automation administrators
+
+---
+
+## SituationAutomationAdminUser
+
+### Purpose
+Admin access for system onboarding and technical configuration.
+
+### Access Level
+Limited to system onboarding tasks only.
+
+### Available Functions
+
+| Function | Description |
+|----------|-------------|
+| Onboard System | Add and configure S/4HANA systems |
+| Edit System | Modify onboarded system details |
+| Retry Onboarding | Retry failed onboarding attempts |
+
+### Typical Users
+- System administrators
+- Technical architects
+- Initial setup personnel
+
+---
+
+## RuleRepositorySuperUser
+
+### Purpose
+Business rules management for authoring automation rules.
+
+### Origin
+This role comes from SAP Business Rules service, not Intelligent Situation Automation.
+
+### Requirement
+Key users who need to author rules must have both:
+- SituationAutomationKeyUser
+- RuleRepositorySuperUser
+
+---
+
+## Role Collections
+
+### What Are Role Collections?
+
+Role collections bundle one or more roles from one or more applications. They provide a convenient way to assign multiple permissions at once.
+
+### Creating Role Collections
+
+1. Navigate to SAP BTP Cockpit
+2. Go to your subaccount
+3. Navigate to **Security** → **Role Collections**
+4. Click **Create**
+5. Enter name and description
+6. Add roles from role templates
+
+### Recommended Role Collections
+
+| Role Collection Name | Included Roles | Target Users |
+|---------------------|----------------|--------------|
+| ISA Key Users* | SituationAutomationKeyUser, RuleRepositorySuperUser | Business users |
+| ISA Administrators* | SituationAutomationAdminUser | Technical admins |
+
+*Example names; customize based on your organization's naming conventions.
+
+**Reference**: See [Building Roles and Role Collections for Applications](https://help.sap.com/docs/BTP/65de2977205c403bbc107264b8eccf4b/eaa6a26291914b348e875a00b6beb729.html)
+
+---
+
+## Assigning Role Collections to Users
+
+### Prerequisites
+
+Users must exist in one of:
+- SAP ID service
+- Identity Authentication service (IAS)
+- Another configured identity provider (IdP)
+
+### Assignment Methods
+
+| Identity Provider | Assignment Method |
+|-------------------|-------------------|
+| SAP ID service | Individual user assignment only |
+| Identity Authentication | Individual users OR user groups |
+| Other IdP | Individual users OR user groups |
+
+### Individual User Assignment
+
+1. Navigate to SAP BTP Cockpit
+2. Go to your subaccount
+3. Navigate to **Security** → **Users**
+4. Select the user
+5. Click **Assign Role Collection**
+6. Select appropriate role collection
+7. Confirm assignment
+
+### User Group Assignment (IAS/Custom IdP)
+
+1. Navigate to SAP BTP Cockpit
+2. Go to your subaccount
+3. Navigate to **Security** → **Role Collections**
+4. Select the role collection
+5. Go to **User Groups** tab
+6. Add user group from IdP
+7. All users in group receive the role collection
+
+---
+
+## Required Role Collections by User Type
+
+### For Key Users (Daily Operations)
+
+| Role Collection | Required |
+|-----------------|----------|
+| SituationAutomationKeyUser | Yes |
+| RuleRepositorySuperUser | Yes (for rule authoring) |
+
+### For Admin Users (Setup Only)
+
+| Role Collection | Required |
+|-----------------|----------|
+| SituationAutomationAdminUser | Yes |
+
+---
+
+## Trust and Federation
+
+### Identity Provider Configuration
+
+For detailed guidance on configuring trust with identity providers, see SAP BTP documentation for Trust and Federation with Identity Providers.
+
+### Common Configurations
+
+| Configuration | Use Case |
+|---------------|----------|
+| SAP ID service | Default BTP identity provider |
+| SAP Cloud Identity Services | Enterprise SSO integration |
+| Corporate IdP (SAML/OIDC) | Integration with existing IdP |
+
+---
+
+## Authorization Flow
+
+```
+User Login
+    │
+    ▼
+Identity Provider
+    │
+    ▼
+BTP Authentication
+    │
+    ▼
+Role Collection Check
+    │
+    ├─── SituationAutomationKeyUser ───► Access operational tiles
+    │
+    └─── SituationAutomationAdminUser ──► Access onboarding only
+```
+
+---
+
+## Best Practices
+
+### Role Assignment
+
+- ✅ Create dedicated role collections for your organization
+- ✅ Use descriptive names for role collections
+- ✅ Document which users/groups have which roles
+- ✅ Assign minimum necessary roles (least privilege)
+- ✅ Use group-based assignment when possible (with IAS)
+
+### Security
+
+- ✅ Review role assignments regularly
+- ✅ Remove roles when users change responsibilities
+- ✅ Separate admin and key user roles
+- ✅ Track changes via audit logs
+
+### Common Mistakes
+
+- ❌ Assigning SituationAutomationAdminUser to all users
+- ❌ Forgetting RuleRepositorySuperUser for rule authors
+- ❌ Not removing roles when users leave
+- ❌ Over-permissioning for convenience
+
+---
+
+## Troubleshooting Access Issues
+
+### "Server Error" on Application Access
+
+**Symptom**: Error message when accessing Manage Situation Automation app
+
+**Cause**: User not assigned required role collection
+
+**Solution**: Assign SituationAutomationKeyUser role collection to the user
+
+### Cannot Access Onboard System
+
+**Symptom**: Onboard System app not visible or accessible
+
+**Cause**: Missing admin role
+
+**Solution**: Assign SituationAutomationAdminUser role collection
+
+### Cannot Create/Edit Rules
+
+**Symptom**: Rule authoring functions unavailable
+
+**Cause**: Missing rule repository role
+
+**Solution**: Assign RuleRepositorySuperUser role collection in addition to SituationAutomationKeyUser
+
+---
+
+## External Links
+
+For a comprehensive list of SAP documentation links with document IDs, see `references/external-links.md`.
+
+Key resources for role and security management:
+- **Building Roles and Role Collections**: [https://help.sap.com/docs/BTP/65de2977205c403bbc107264b8eccf4b/eaa6a26291914b348e875a00b6beb729.html](https://help.sap.com/docs/BTP/65de2977205c403bbc107264b8eccf4b/eaa6a26291914b348e875a00b6beb729.html)
+- **Trust Configuration**: [https://help.sap.com/docs/BTP/65de2977205c403bbc107264b8eccf4b/cb1bc8f1bd5c482e891063960d7acd78.html](https://help.sap.com/docs/BTP/65de2977205c403bbc107264b8eccf4b/cb1bc8f1bd5c482e891063960d7acd78.html)
+- **Authorization Management**: [https://help.sap.com/viewer/65de2977205c403bbc107264b8eccf4b/Cloud/en-US/6373bb7a96114d619bfdfdc6f505d1b9.html](https://help.sap.com/viewer/65de2977205c403bbc107264b8eccf4b/Cloud/en-US/6373bb7a96114d619bfdfdc6f505d1b9.html)
+
+---
+
+**Document Version**: 1.0.0
+**Last Updated**: 2025-11-22
--- a/references/setup-guide.md
+++ b/references/setup-guide.md
@@ -0,0 +1,217 @@
+# Setup Guide - SAP BTP Intelligent Situation Automation
+
+**Source**: [https://github.com/SAP-docs/sap-btp-intelligent-situation-automation/tree/main/docs](https://github.com/SAP-docs/sap-btp-intelligent-situation-automation/tree/main/docs)
+**Last Verified**: 2025-11-22
+
+---
+
+## Technical Prerequisites
+
+### Supported SAP Systems
+
+| System | Minimum Version | Notes |
+|--------|-----------------|-------|
+| SAP S/4HANA Cloud | Current | Full cloud-native support |
+| SAP S/4HANA | 2021 FPS0 | On-premise, requires Cloud Connector |
+
+### Administrator Requirements
+
+You must have administrator role assignments for:
+- SAP BTP global account
+- SAP BTP subaccount (for subscription)
+- SAP S/4HANA system (for API configuration)
+
+---
+
+## Additional Services
+
+### Event Mesh Requirement
+
+**Critical**: You must enable Event Mesh for your SAP BTP subaccount before subscribing to Intelligent Situation Automation.
+
+Event Mesh enables:
+- Real-time event communication between S/4HANA and BTP
+- Business situation event publishing
+- Situation type synchronization
+
+**Documentation**: [https://help.sap.com/docs/SAP_EM](https://help.sap.com/docs/SAP_EM)
+
+### Event Mesh Service Instance
+
+Create the Event Mesh instance in the **same subaccount** where you subscribe to Intelligent Situation Automation.
+
+---
+
+## Network Requirements
+
+### Region Selection
+
+| Setting | Value | Notes |
+|---------|-------|-------|
+| **Region** | Europe (Frankfurt) | Required for ISA |
+| **Technical ID** | cf-eu10 | Use this in configurations |
+| **Provider** | AWS | Amazon Web Services |
+| **Environment** | Cloud Foundry | BTP CF environment |
+
+**Documentation**: See SAP Help for available regions and hosts.
+
+### Internet Connectivity
+
+Ensure network access to:
+- SAP BTP Cloud Foundry endpoints
+- SAP Event Mesh endpoints
+- Your S/4HANA system (via Cloud Connector for on-premise)
+
+---
+
+## Browser Support
+
+Intelligent Situation Automation supports the standard browsers supported by SAP BTP.
+
+**Reference**: [Feature Scope Description for SAP BTP, Cloud Foundry, ABAP, and Kyma Environments (PDF)](https://help.sap.com/http.svc/rc/5e8107bf49684962b897217040398007/Cloud/en-US/SAP_Cloud_Platform_FSD.pdf)
+
+Consult the FSD document for specific browser versions and settings.
+
+---
+
+## Subscription Process
+
+### Prerequisites Checklist
+
+Before subscribing, ensure:
+- [ ] Global account configured
+- [ ] Administrator role assigned for global account
+- [ ] Subaccount created in cf-eu10 region
+- [ ] Event Mesh enabled in subaccount
+
+### Step 1: Create Subaccount
+
+Create a new subaccount with these settings:
+
+| Setting | Value |
+|---------|-------|
+| Region | Europe (Frankfurt) |
+| Technical ID | cf-eu10 |
+| Environment | Cloud Foundry |
+
+### Step 2: Configure Entitlements
+
+1. Navigate to your global account in BTP Cockpit
+2. Go to **Entitlements** → **Subaccount Assignments**
+3. Select your subaccount
+4. Add entitlement for **Intelligent Situation Automation**
+5. Select the **standard** plan
+
+### Step 3: Subscribe to Service
+
+1. Navigate to your subaccount
+2. Go to **Services** → **Service Marketplace**
+3. Find **Intelligent Situation Automation**
+4. Click **Create**
+5. Select **standard** plan
+6. Complete the subscription
+
+### Subscription Plans
+
+| Plan | Purpose |
+|------|---------|
+| standard | Production use with full features |
+
+---
+
+## Event Mesh Configuration
+
+### Create Service Instance
+
+1. Navigate to your subaccount
+2. Go to **Services** → **Instances and Subscriptions**
+3. Click **Create**
+4. Select **Event Mesh**
+5. Configure topic rules:
+
+```json
+{
+  "topicRules": {
+    "publishFilter": [],
+    "subscribeFilter": ["saas/isa/cons/*"]
+  }
+}
+```
+
+### Create Service Key
+
+After creating the service instance:
+
+1. Open the Event Mesh service instance
+2. Go to **Service Keys**
+3. Click **Create Service Key**
+4. Save the credentials for S/4HANA configuration
+
+The service key credentials are needed to:
+- Create the event channel in S/4HANA
+- Configure SAP_COM_0092 communication scenario
+
+---
+
+## Post-Subscription Steps
+
+After successful subscription:
+
+1. **Assign Roles**: Grant SituationAutomationAdminUser to administrators
+2. **Configure Destinations**: Create destination to your S/4HANA system
+3. **Expose APIs**: Configure communication arrangements in S/4HANA
+4. **Set Up Event Communication**: Create event channel and topic bindings
+5. **Onboard System**: Use Onboard System app to complete setup
+
+See `references/onboarding.md` for detailed onboarding steps.
+
+---
+
+## Verification Checklist
+
+After setup, verify:
+
+- [ ] Subscription status shows "Subscribed"
+- [ ] Event Mesh instance created in same subaccount
+- [ ] Event Mesh service key generated
+- [ ] Subaccount region is cf-eu10
+- [ ] Administrator roles assigned
+
+---
+
+## Troubleshooting Setup Issues
+
+### Subscription Fails
+
+**Possible Causes**:
+- Missing entitlements
+- Wrong region selected
+- Quota exceeded
+
+**Resolution**:
+1. Verify entitlements are assigned to subaccount
+2. Ensure subaccount is in cf-eu10 region
+3. Check quota limits
+
+### Event Mesh Instance Creation Fails
+
+**Possible Causes**:
+- Event Mesh not entitled
+- Topic rules syntax error
+
+**Resolution**:
+1. Add Event Mesh entitlement
+2. Verify JSON syntax in topic rules
+
+---
+
+## External Links
+
+- **SAP BTP Documentation**: [https://help.sap.com/docs/BTP](https://help.sap.com/docs/BTP)
+- **Event Mesh Documentation**: [https://help.sap.com/docs/SAP_EM](https://help.sap.com/docs/SAP_EM)
+- **Subscription Guide**: [https://help.sap.com/docs/BTP/65de2977205c403bbc107264b8eccf4b/7a3e39622be14413b2a4df7c02ca1170.html](https://help.sap.com/docs/BTP/65de2977205c403bbc107264b8eccf4b/7a3e39622be14413b2a4df7c02ca1170.html)
+
+---
+
+**Document Version**: 1.0.0
+**Last Updated**: 2025-11-22
--- a/references/troubleshooting.md
+++ b/references/troubleshooting.md
@@ -0,0 +1,325 @@
+# Troubleshooting Guide - SAP BTP Intelligent Situation Automation
+
+**Source**: [https://github.com/SAP-docs/sap-btp-intelligent-situation-automation/tree/main/docs](https://github.com/SAP-docs/sap-btp-intelligent-situation-automation/tree/main/docs)
+**Last Verified**: 2025-11-22
+
+---
+
+## Overview
+
+This guide covers common errors, their causes, and solutions for Intelligent Situation Automation. For issues not covered here, create an incident with SAP Support.
+
+---
+
+## Support Component
+
+**Component**: CA-SIT-ATM
+
+Use this component when:
+- Creating support incidents
+- Escalating unresolved issues
+- Reporting bugs or defects
+
+---
+
+## Known Errors and Solutions
+
+### Error 1: Server Error on Application Access
+
+**Symptom**:
+```
+"A server error has occurred. Please try again later"
+```
+
+This error appears when accessing the Manage Situation Automation app after onboarding.
+
+**Root Cause**: User lacks required authorization.
+
+**Solution**:
+1. Navigate to SAP BTP Cockpit
+2. Go to **Security** → **Users**
+3. Select the affected user
+4. Assign the required role collection:
+   - **SituationAutomationKeyUser** for key users
+   - **SituationAutomationAdminUser** for administrators
+5. User should log out and log in again
+6. Retry accessing the application
+
+**Reference**: See `references/security-roles.md` for role assignment details.
+
+---
+
+### Error 2: No Action Applied
+
+**Symptom**:
+Resolution Flow in Analyze Situations app shows "No Action Applied"
+
+**Location**: Analyze Situations app → Select situation → Resolution Flow
+
+**Root Cause**: Rule conditions do not match the actual situation data.
+
+**Investigation Steps**:
+1. Open **Analyze Situations** app
+2. Find the affected situation
+3. Review the **Resolution Flow**
+4. Check which rules were evaluated
+5. Compare rule conditions with actual situation data
+
+**Solution**:
+1. Open **Manage Situation Automation** app
+2. Find the automation rule for this situation type
+3. Review and revise the rule conditions
+4. Update conditions to match expected data patterns
+5. **Deactivate** the rule
+6. **Reactivate** the rule
+7. Trigger automation again with current data
+
+**Important Note**: After revising a rule, previously processed situations with "No Action Applied" status will remain in manual processing queue. Only new situations will be evaluated against the updated rule.
+
+---
+
+### Error 3: No Automation Configuration Found
+
+**Symptom**:
+Resolution Flow shows "No Automation Configuration Found"
+
+**Location**: Analyze Situations app → Select situation → Resolution Flow
+
+**Root Cause**: No automation configuration exists in SAP BTP for the triggered situation type.
+
+**Investigation Steps**:
+1. Open **Manage Situation Automation** app
+2. Check if the situation type appears in the list
+3. Verify if automation is configured and activated
+
+**Solution**:
+1. Open **Manage Situation Automation** app
+2. Find the situation type (or add if missing)
+3. Configure automation:
+   - Enable automation for the type
+   - Create rules with conditions
+   - Assign actions to execute
+4. Activate the automation configuration
+5. New situations of this type will now be automated
+
+---
+
+## Onboarding Issues
+
+### Connection Test Fails
+
+**Symptom**: "Check Connection" fails in Onboard System app
+
+**Possible Causes**:
+| Cause | Check |
+|-------|-------|
+| Destination URL incorrect | Verify base URL only (no paths) |
+| Authentication failure | Check credentials in destination |
+| Network connectivity | Verify Cloud Connector (on-premise) |
+| APIs not exposed | Confirm SAP_COM_0345/0376 configured |
+
+**Solutions**:
+1. Review destination configuration in BTP Cockpit
+2. Ensure URL contains only base URL
+3. Verify authentication credentials
+4. For on-premise: Check Cloud Connector status
+5. Verify communication arrangements in S/4HANA
+
+### Onboarding Status: Failed
+
+**Symptom**: Onboarding status shows "Failed" after creation
+
+**Diagnosis**:
+1. Hover over the **info icon** next to the failed system
+2. Read the error details displayed
+
+**Common Causes and Solutions**:
+
+| Error Detail | Solution |
+|--------------|----------|
+| Destination not found | Create/correct destination in BTP Cockpit |
+| Connection refused | Check network/Cloud Connector |
+| Authentication failed | Update credentials in destination |
+| API not available | Expose APIs in S/4HANA |
+
+**Retry Process**:
+1. Fix the identified issue
+2. Click **Retry** on the failed system
+3. Monitor for success
+
+**Persistent Failures**: After multiple retry attempts, create incident with component **CA-SIT-ATM**.
+
+---
+
+## Event Mesh Issues
+
+### Events Not Received
+
+**Symptom**: Situations not appearing in ISA despite being created in S/4HANA
+
+**Check List**:
+| Check | Action |
+|-------|--------|
+| Event Mesh instance | Verify instance in same subaccount |
+| Event channel | Confirm channel created in S/4HANA |
+| Topic bindings | Verify BusinessSituation topics bound |
+| Topic rules | Check subscribeFilter includes `saas/isa/cons/*` |
+
+### Topic Binding Errors
+
+**Symptom**: Error when binding topics in S/4HANA
+
+**Solution**:
+1. Verify Event Mesh service key is valid
+2. Confirm topic space is `saas/isa/cons`
+3. Check correct topic patterns:
+   - `sap/s4/beh/businesssituation/v1/BusinessSituation/*`
+   - `sap/s4/beh/businesssituationtype/v1/BusinessSituationType/*`
+
+---
+
+## Role and Access Issues
+
+### Missing Tiles/Apps
+
+**Symptom**: Some tiles not visible in launchpad
+
+**Cause**: Missing role collection assignment
+
+**Solution**: Assign appropriate role collection:
+| Missing Access | Required Role |
+|----------------|---------------|
+| Operational tiles | SituationAutomationKeyUser |
+| Onboard System | SituationAutomationAdminUser |
+| Rule authoring | RuleRepositorySuperUser |
+
+### Cannot Edit Rules
+
+**Symptom**: Rule editing functions disabled
+
+**Cause**: Missing RuleRepositorySuperUser role
+
+**Solution**: Add RuleRepositorySuperUser role collection to user
+
+---
+
+## Automation Execution Issues
+
+### Action Execution Failed
+
+**Symptom**: Resolution Flow shows failed action
+
+**Investigation**:
+1. Open Analyze Situations app
+2. Review Resolution Flow details
+3. Check error message from action
+
+**Common Causes**:
+| Cause | Solution |
+|-------|----------|
+| Target endpoint unreachable | Verify destination and connectivity |
+| Authentication failed | Check credentials in action configuration |
+| Invalid parameters | Review action parameter mapping |
+| Timeout | Increase timeout or optimize action |
+
+### Wrong Action Executed
+
+**Symptom**: Different action executed than expected
+
+**Investigation**:
+1. Review all rules for the situation type
+2. Check rule priorities
+3. Verify condition logic
+
+**Solution**:
+1. Adjust rule conditions for specificity
+2. Update rule priorities
+3. Test with sample situation
+
+---
+
+## Diagnostic Tools
+
+### Analyze Situations App
+
+Use for detailed situation analysis:
+- Resolution Flow visualization
+- Rule evaluation history
+- Action execution details
+
+### Audit Log Viewer
+
+Use for tracking changes:
+- Configuration modifications
+- System onboarding events
+- User actions
+
+### Situation Dashboard
+
+Use for monitoring:
+- Overall automation status
+- Resolution rates
+- Trend analysis
+
+---
+
+## Troubleshooting Checklist
+
+### Before Contacting Support
+
+- [ ] Verified user has required role collections
+- [ ] Checked Resolution Flow in Analyze Situations
+- [ ] Reviewed destination configuration
+- [ ] Confirmed Event Mesh connectivity
+- [ ] Checked audit logs for errors
+- [ ] Attempted retry/reconfiguration
+- [ ] Documented steps to reproduce
+
+### Information to Include in Incident
+
+1. **Error message** (exact text)
+2. **Application** where error occurred
+3. **User** experiencing the issue
+4. **Timestamp** of occurrence
+5. **Steps to reproduce**
+6. **Screenshots** if applicable
+7. **Subaccount ID** and region
+8. **S/4HANA system** details
+
+---
+
+## FAQ
+
+### Q: How long before situations appear after onboarding?
+
+**A**: Situations should appear within minutes after successful onboarding and proper event channel configuration. If not:
+1. Verify Event Mesh configuration
+2. Check topic bindings
+3. Create a test situation in S/4HANA to verify flow
+
+### Q: Can I connect multiple S/4HANA systems to one subaccount?
+
+**A**: No. Each subaccount can connect to only one S/4HANA system. Use separate subaccounts for different systems.
+
+### Q: How do I change the connected S/4HANA system?
+
+**A**: Either:
+1. Create a new subaccount for the new system, or
+2. Unsubscribe from ISA and resubscribe with new destination
+
+### Q: Why are old situations not processed by new rules?
+
+**A**: Rules only apply to new situations. Situations processed before rule changes retain their original status.
+
+---
+
+## External Links
+
+- **SAP for Me**: [https://me.sap.com/](https://me.sap.com/) (incident creation)
+- **SAP Community**: [https://community.sap.com/](https://community.sap.com/)
+- **SAP Help**: [https://help.sap.com/docs/intelligent-situation-automation](https://help.sap.com/docs/intelligent-situation-automation)
+
+---
+
+**Document Version**: 1.0.0
+**Last Updated**: 2025-11-22