148 lines
3.8 KiB
Markdown
148 lines
3.8 KiB
Markdown
# Notifications Guide
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Complete guide for configuring and managing notifications in SAP Build Work Zone, advanced edition.
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**Source**: [https://github.com/SAP-docs/sap-btp-build-work-zone-advanced](https://github.com/SAP-docs/sap-btp-build-work-zone-advanced)
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---
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## Overview
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SAP Build Work Zone provides multiple notification mechanisms to keep users informed about important updates, invitations, and approval requests.
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---
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## Notification Types
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### Bell Notifications
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- No setup required
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- Alerts for important updates
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- Invitation notifications
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- Approval request notifications
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- Accessible from top navigation bar
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### Email Notifications
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Configured through: User Actions Menu → Settings → Advanced Settings → Email
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---
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## Email Notification Configuration
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### Settings Tabs
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#### Notifications Tab
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Select events for email notifications:
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- Activity that involves you
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- Daily Summary Emails
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- System notifications
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#### Workspace Notifications Tab
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- Configure frequency for all workspaces
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- Individual workspace notification settings
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- Override global settings per workspace
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#### Collaboration Tab
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- Update home feed preferences
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- Select sender email address
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- Configure collaboration alerts
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---
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## Mention Notifications
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### @mention
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Notify specific users:
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- Context-aware filtering
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- Workspace members
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- All users (based on permissions)
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- Inline mention in content
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### @@notify
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Notify multiple users simultaneously:
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- Workspace members notification
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- Followers notification
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- Bulk notification capability
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---
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## Notification Categories
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| Category | Description |
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|----------|-------------|
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| Social Updates | Mentions, replies, likes |
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| Invitations | Workspace invitations, event invitations |
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| Requests | Join workspace, content approval |
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| Tasks | Assignments, reminders, due dates |
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| Informational | Featured status, access grants |
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---
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## Webhook Notifications
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### Configuration Location
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Administration Console → External Integrations → Webhook-based Notifications
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### Webhook Events
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Configure webhooks for:
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- Content events
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- Workspace events
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- User events
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- System events
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### Webhook Setup
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1. Navigate to External Integrations
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2. Configure webhook endpoint URL
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3. Select events to trigger
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4. Configure authentication
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---
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## Push Notifications
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### Chatbot Push Notifications
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Configure event-triggered notifications for chatbots:
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| Category | Events |
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|----------|--------|
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| Alias Account | Account-related events |
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| Content | Content creation/modification |
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| Workspace | Workspace activities |
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| Forum | Discussion events |
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---
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## Best Practices
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### User Experience
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1. Configure appropriate notification frequency
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2. Avoid notification overload
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3. Use @mention for targeted notifications
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4. Leverage daily summaries for non-urgent updates
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### Administration
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1. Review notification policies
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2. Configure default notification settings
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3. Monitor webhook reliability
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4. Test notification delivery
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---
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**Documentation Links**:
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- Notifications: [https://help.sap.com/docs/build-work-zone-advanced-edition/sap-build-work-zone-advanced-edition/about-notifications](https://help.sap.com/docs/build-work-zone-advanced-edition/sap-build-work-zone-advanced-edition/about-notifications)
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- Notification Service Integration: [https://help.sap.com/docs/build-work-zone-advanced-edition/sap-build-work-zone-advanced-edition/integrating-with-central-services](https://help.sap.com/docs/build-work-zone-advanced-edition/sap-build-work-zone-advanced-edition/integrating-with-central-services)
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- SAP Learning - Notifications: [https://learning.sap.com/learning-journeys/developing-with-sap-extension-suite](https://learning.sap.com/learning-journeys/developing-with-sap-extension-suite) (search "notifications")
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- GitHub: [https://github.com/SAP-docs/sap-btp-build-work-zone-advanced](https://github.com/SAP-docs/sap-btp-build-work-zone-advanced)
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