3.8 KiB
3.8 KiB
Notifications Guide
Complete guide for configuring and managing notifications in SAP Build Work Zone, advanced edition.
Source: https://github.com/SAP-docs/sap-btp-build-work-zone-advanced
Overview
SAP Build Work Zone provides multiple notification mechanisms to keep users informed about important updates, invitations, and approval requests.
Notification Types
Bell Notifications
- No setup required
- Alerts for important updates
- Invitation notifications
- Approval request notifications
- Accessible from top navigation bar
Email Notifications
Configured through: User Actions Menu → Settings → Advanced Settings → Email
Email Notification Configuration
Settings Tabs
Notifications Tab
Select events for email notifications:
- Activity that involves you
- Daily Summary Emails
- System notifications
Workspace Notifications Tab
- Configure frequency for all workspaces
- Individual workspace notification settings
- Override global settings per workspace
Collaboration Tab
- Update home feed preferences
- Select sender email address
- Configure collaboration alerts
Mention Notifications
@mention
Notify specific users:
- Context-aware filtering
- Workspace members
- All users (based on permissions)
- Inline mention in content
@@notify
Notify multiple users simultaneously:
- Workspace members notification
- Followers notification
- Bulk notification capability
Notification Categories
| Category | Description |
|---|---|
| Social Updates | Mentions, replies, likes |
| Invitations | Workspace invitations, event invitations |
| Requests | Join workspace, content approval |
| Tasks | Assignments, reminders, due dates |
| Informational | Featured status, access grants |
Webhook Notifications
Configuration Location
Administration Console → External Integrations → Webhook-based Notifications
Webhook Events
Configure webhooks for:
- Content events
- Workspace events
- User events
- System events
Webhook Setup
- Navigate to External Integrations
- Configure webhook endpoint URL
- Select events to trigger
- Configure authentication
Push Notifications
Chatbot Push Notifications
Configure event-triggered notifications for chatbots:
| Category | Events |
|---|---|
| Alias Account | Account-related events |
| Content | Content creation/modification |
| Workspace | Workspace activities |
| Forum | Discussion events |
Best Practices
User Experience
- Configure appropriate notification frequency
- Avoid notification overload
- Use @mention for targeted notifications
- Leverage daily summaries for non-urgent updates
Administration
- Review notification policies
- Configure default notification settings
- Monitor webhook reliability
- Test notification delivery
Documentation Links:
- Notifications: https://help.sap.com/docs/build-work-zone-advanced-edition/sap-build-work-zone-advanced-edition/about-notifications
- Notification Service Integration: https://help.sap.com/docs/build-work-zone-advanced-edition/sap-build-work-zone-advanced-edition/integrating-with-central-services
- SAP Learning - Notifications: https://learning.sap.com/learning-journeys/developing-with-sap-extension-suite (search "notifications")
- GitHub: https://github.com/SAP-docs/sap-btp-build-work-zone-advanced