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references/troubleshooting.md
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# SAP Build Work Zone Troubleshooting Guide
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Common issues and solutions for SAP Build Work Zone, advanced edition.
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**Source**: [https://github.com/SAP-docs/sap-btp-build-work-zone-advanced](https://github.com/SAP-docs/sap-btp-build-work-zone-advanced)
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## Table of Contents
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- [API Errors](#api-errors)
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- [HTTP 503 - Service Unavailable](#http-503---service-unavailable)
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- [HTTP 429 - Too Many Requests](#http-429---too-many-requests)
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- [OAuth Authentication Failure](#oauth-authentication-failure)
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- [Card Issues](#card-issues)
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- [Card Not Displaying](#card-not-displaying)
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- [Card Deployment Failed](#card-deployment-failed)
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- [Workspace Issues](#workspace-issues)
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- [Cannot Create Workspace](#cannot-create-workspace)
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- [Missing Content](#missing-content)
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- [Performance Issues](#performance-issues)
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- [Slow Page Load](#slow-page-load)
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- [Integration Issues](#integration-issues)
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- [Microsoft Teams Connection Failed](#microsoft-teams-connection-failed)
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---
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## API Errors
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### HTTP 503 - Service Unavailable
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**Cause**: Service maintenance or system overload
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**Solution**: Wait and retry after a few minutes
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### HTTP 429 - Too Many Requests
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**Cause**: Rate limit exceeded
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**Solution**:
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1. Check `X-RateLimit-Remaining` header
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2. Wait for `X-RateLimit-Reset` seconds
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3. Implement exponential backoff
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### OAuth Authentication Failure
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**Cause**: Invalid or expired credentials
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**Solution**:
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1. Verify Workzone API Client credentials
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2. Check OAuth token expiration
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3. Regenerate client secret if needed
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---
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## Card Issues
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### Card Not Displaying
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**Causes**:
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- SAPUI5 version incompatibility
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- Invalid manifest.json
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- Missing destinations
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**Solutions**:
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1. Verify SAPUI5 version (1.87.0+)
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2. Validate card manifest
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3. Check destination configuration
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### Card Deployment Failed
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**Causes**:
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- Missing permissions
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- Invalid package structure
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**Solutions**:
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1. Verify Workzone_Admin role
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2. Check project structure
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3. Review deployment logs
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---
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## Workspace Issues
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### Cannot Create Workspace
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**Cause**: Permission restrictions
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**Solution**: Check workspace creation settings in Features
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### Missing Content
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**Cause**: Permission or visibility settings
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**Solution**: Verify content permissions and user access
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---
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## Integration Issues
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### Microsoft Teams Connection Failed
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**Causes**:
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- Invalid OAuth configuration
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- Tenant mismatch
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**Solutions**:
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1. Verify Azure AD app registration
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2. Check tenant configuration
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3. Review consent permissions
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---
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## Performance Issues
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### Slow Page Load
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**Solutions**:
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1. Reduce number of cards per page
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2. Optimize card data queries
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3. Enable CDN for static content
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---
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**Documentation Links**:
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- Troubleshooting Guide: [https://help.sap.com/docs/build-work-zone-advanced-edition](https://help.sap.com/docs/build-work-zone-advanced-edition)
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- SAP Samples: [https://github.com/SAP-samples/build-workzone-integration](https://github.com/SAP-samples/build-workzone-integration)
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