gh-secondsky-sap-skills-skills-sap-btp-build-work-zone-advanced/references/troubleshooting.md

SAP Build Work Zone Troubleshooting Guide

Common issues and solutions for SAP Build Work Zone, advanced edition.

Source: https://github.com/SAP-docs/sap-btp-build-work-zone-advanced

Table of Contents

• API Errors
  • HTTP 503 - Service Unavailable
  • HTTP 429 - Too Many Requests
  • OAuth Authentication Failure
• Card Issues
  • Card Not Displaying
  • Card Deployment Failed
• Workspace Issues
  • Cannot Create Workspace
  • Missing Content
• Performance Issues
  • Slow Page Load
• Integration Issues
  • Microsoft Teams Connection Failed

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API Errors

HTTP 503 - Service Unavailable

Cause: Service maintenance or system overload

Solution: Wait and retry after a few minutes

HTTP 429 - Too Many Requests

Cause: Rate limit exceeded

Solution:

1. Check X-RateLimit-Remaining header
2. Wait for X-RateLimit-Reset seconds
3. Implement exponential backoff

OAuth Authentication Failure

Cause: Invalid or expired credentials

Solution:

1. Verify Workzone API Client credentials
2. Check OAuth token expiration
3. Regenerate client secret if needed

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Card Issues

Card Not Displaying

Causes:

• SAPUI5 version incompatibility
• Invalid manifest.json
• Missing destinations

Solutions:

1. Verify SAPUI5 version (1.87.0+)
2. Validate card manifest
3. Check destination configuration

Card Deployment Failed

Causes:

• Missing permissions
• Invalid package structure

Solutions:

1. Verify Workzone_Admin role
2. Check project structure
3. Review deployment logs

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Workspace Issues

Cannot Create Workspace

Cause: Permission restrictions

Solution: Check workspace creation settings in Features

Missing Content

Cause: Permission or visibility settings

Solution: Verify content permissions and user access

---

Integration Issues

Microsoft Teams Connection Failed

Causes:

• Invalid OAuth configuration
• Tenant mismatch

Solutions:

1. Verify Azure AD app registration
2. Check tenant configuration
3. Review consent permissions

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Performance Issues

Slow Page Load

Solutions:

1. Reduce number of cards per page
2. Optimize card data queries
3. Enable CDN for static content

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Documentation Links:

• Troubleshooting Guide: https://help.sap.com/docs/build-work-zone-advanced-edition
• SAP Samples: https://github.com/SAP-samples/build-workzone-integration