Files
gh-krishagel-geoffrey/skills/freshservice-manager/scripts/create_ticket.js
2025-11-30 08:35:59 +08:00

77 lines
2.2 KiB
JavaScript

#!/usr/bin/env bun
// Create a new ticket
// Usage: bun create_ticket.js '<json>'
// JSON: {"subject": "...", "description": "...", "email": "requester@email.com", "priority": 2, "status": 2, "workspace_id": 2}
import { readFileSync } from 'fs';
import { homedir } from 'os';
import { join } from 'path';
function loadEnv() {
const envPath = join(homedir(), 'Library/Mobile Documents/com~apple~CloudDocs/Geoffrey/secrets/.env');
const content = readFileSync(envPath, 'utf-8');
const env = {};
for (const line of content.split('\n')) {
if (line && !line.startsWith('#')) {
const [key, ...valueParts] = line.split('=');
if (key && valueParts.length) {
env[key.trim()] = valueParts.join('=').trim();
}
}
}
return env;
}
const env = loadEnv();
const domain = env.FRESHSERVICE_DOMAIN;
const apiKey = env.FRESHSERVICE_API_KEY;
const baseUrl = `https://${domain}/api/v2`;
// Status values: 2=Open, 3=Pending, 4=Resolved, 5=Closed
// Priority values: 1=Low, 2=Medium, 3=High, 4=Urgent
let ticketData;
try {
ticketData = JSON.parse(process.argv[2]);
} catch (e) {
console.error(JSON.stringify({ error: 'Invalid JSON. Required: subject, description, email' }));
process.exit(1);
}
if (!ticketData.subject || !ticketData.description || !ticketData.email) {
console.error(JSON.stringify({ error: 'Required fields: subject, description, email' }));
process.exit(1);
}
// Set defaults
ticketData.status = ticketData.status || 2; // Open
ticketData.priority = ticketData.priority || 2; // Medium
async function createTicket(data) {
const response = await fetch(`${baseUrl}/tickets`, {
method: 'POST',
headers: {
'Authorization': 'Basic ' + Buffer.from(`${apiKey}:X`).toString('base64'),
'Content-Type': 'application/json'
},
body: JSON.stringify(data)
});
if (!response.ok) {
const error = await response.text();
return { error: `API error ${response.status}: ${error}` };
}
const result = await response.json();
return result;
}
try {
const result = await createTicket(ticketData);
console.log(JSON.stringify(result, null, 2));
} catch (e) {
console.error(JSON.stringify({ error: e.message }));
process.exit(1);
}