32 lines
1.3 KiB
Markdown
32 lines
1.3 KiB
Markdown
---
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name: signal-correlation-workbench
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description: Toolkit for linking VoC feedback with telemetry, revenue, and operational
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data.
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---
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# Signal Correlation Workbench Skill
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## When to Use
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- Quantifying the impact of qualitative feedback on churn, expansion, and adoption.
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- Connecting support data, product usage, and survey responses into a unified narrative.
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- Testing hypotheses about leading indicators for customer health.
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## Framework
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1. **Data Inventory** – list all relevant sources (surveys, NPS, CSAT, telemetry, CRM, finance).
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2. **Join Strategy** – map IDs/keys, sampling windows, and normalization rules.
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3. **Correlation Analysis** – evaluate relationships (Pearson/Spearman), cohort comparisons, regression snippets.
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4. **Signal Strength Scoring** – combine volume, recency, severity, and revenue exposure.
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5. **Insight Packaging** – translate stats into plain language, visuals, and actionable levers.
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## Templates
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- SQL/notebook snippets for merging VoC tags with product/CRM tables.
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- Dashboard layout showing signal volume vs impact.
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- Experiment tracker linking hypotheses to validated outcomes.
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## Tips
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- Watch for survivor bias; include lost customers when possible.
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- Flag data quality caveats prominently to maintain trust.
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- Pair with `synthesize-voc-insights` to auto-embed correlations into narratives.
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---
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