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skills/routing-logic/SKILL.md

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+---
+name: routing-logic
+description: Use when defining or adjusting marketing-to-sales assignment rules.
+---
+
+# Routing Logic Blueprint Skill
+
+## When to Use
+- Designing new lead assignment models (round-robin, territory, pod-based).
+- Troubleshooting misrouted or unassigned leads.
+- Simulating capacity scenarios before changing SLAs.
+
+## Framework
+1. **Qualification Criteria** – map scoring thresholds, enrichment fields, and required consent.
+2. **Owner Model** – hierarchy (account owner, named AE, SDR pod), fallback logic, and tie-breakers.
+3. **Capacity Modeling** – lead volume forecasts vs available headcount, backlog thresholds.
+4. **Automation Flow** – MAP/CRM steps, dedupe rules, webhook/API dependencies.
+5. **Monitoring & Audits** – logging, reconciliation jobs, sample QA cadence.
+
+## Templates
+- Routing matrix (segment → owner → conditions → escalation).
+- Capacity calculator (leads/day vs SLA vs reps).
+- QA checklist for automation updates.
+
+## Tips
+- Keep logic declarative (YAML/JSON) for easier audits and version control.
+- Add synthetic leads to test every path before go-live.
+- Coordinate with data enrichment to ensure required fields populate upstream.
+
+---