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commands/manage-crisis.md

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+---
+name: manage-crisis
+description: Generates crisis communications plan with statements, stakeholder sequencing, and monitoring tasks.
+usage: /pr-communications:manage-crisis --incident "service outage" --severity high --regions "US,EU"
+---
+
+# Command: manage-crisis
+
+## Inputs
+- **incident** – short description of issue.
+- **severity** – low/medium/high.
+- **regions** – affected geographies.
+- **audiences** – optional list (customers, partners, regulators, employees).
+- **status_page** – whether status page exists (true/false).
+
+## Workflow
+1. **Triage** – capture facts, impact, known unknowns.
+2. **Stakeholder Matrix** – map audiences, tone, required approval layers.
+3. **Messaging Kit** – produce holding statement, FAQ, internal memo, customer email, social/status updates.
+4. **Channel Sequence** – order of communications with timestamps and owners.
+5. **Monitoring Plan** – sentiment listening, press tracking, escalation triggers, and post-mortem schedule.
+
+## Outputs
+- Crisis comms brief with timeline and decision tree.
+- Draft statements + FAQs ready for legal review.
+- Monitoring checklist + reporting template.
+
+## Agent/Skill Invocations
+- `crisis-manager` – leads response planning.
+- `messaging-frameworks` skill – ensures message consistency.
+- `crisis-playbooks` skill – adds templates, escalation paths, and monitoring guardrails.
+
+---