1.6 KiB
1.6 KiB
name, description, usage
| name | description | usage |
|---|---|---|
| monitor-customer-health | Produces health dashboard with risk signals, opportunities, and follow-up actions. | /customer-success:monitor-customer-health --segment enterprise --window 30d --audience exec |
Command: monitor-customer-health
Inputs
- segment – cohort filter (enterprise, midmarket, startup, region, industry).
- window – lookback period (7d, 30d, quarter, custom).
- accounts – optional CSV/list of specific accounts.
- audience – exec | cs-lead | pod | async.
- metrics – override KPI set (adoption, sentiment, value, financial, support).
Workflow
- Data Sync – gather telemetry, product usage, support, NPS, and financial data aligned to the segment.
- Scoring & Segmentation – apply health/risk models, tier accounts, and flag drivers.
- Insight Layer – annotate root causes, expansion signals, and priorities.
- Action Plan – recommend plays (adoption, value workshop, exec check-in, escalation) with owners.
- Packaging – tailor dashboard/memo to the requested audience and push to Slack/email.
Outputs
- Health dashboard with KPIs, traffic lights, and drill links.
- Risk + opportunity list with owners, severity, and recommended actions.
- Follow-up tracker template for CS pods.
Agent/Skill Invocations
customer-health-director– curates KPIs and narrative.adoption-program-manager– supplies adoption program recommendations.risk-scoring-frameworkskill – executes scoring + tiering.sentiment-feedback-loopskill – injects qualitative highlights.