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commands/monitor-customer-health.md

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+---
+name: monitor-customer-health
+description: Produces health dashboard with risk signals, opportunities, and follow-up actions.
+usage: /customer-success:monitor-customer-health --segment enterprise --window 30d --audience exec
+---
+
+# Command: monitor-customer-health
+
+## Inputs
+- **segment** – cohort filter (enterprise, midmarket, startup, region, industry).
+- **window** – lookback period (7d, 30d, quarter, custom).
+- **accounts** – optional CSV/list of specific accounts.
+- **audience** – exec | cs-lead | pod | async.
+- **metrics** – override KPI set (adoption, sentiment, value, financial, support).
+
+## Workflow
+1. **Data Sync** – gather telemetry, product usage, support, NPS, and financial data aligned to the segment.
+2. **Scoring & Segmentation** – apply health/risk models, tier accounts, and flag drivers.
+3. **Insight Layer** – annotate root causes, expansion signals, and priorities.
+4. **Action Plan** – recommend plays (adoption, value workshop, exec check-in, escalation) with owners.
+5. **Packaging** – tailor dashboard/memo to the requested audience and push to Slack/email.
+
+## Outputs
+- Health dashboard with KPIs, traffic lights, and drill links.
+- Risk + opportunity list with owners, severity, and recommended actions.
+- Follow-up tracker template for CS pods.
+
+## Agent/Skill Invocations
+- `customer-health-director` – curates KPIs and narrative.
+- `adoption-program-manager` – supplies adoption program recommendations.
+- `risk-scoring-framework` skill – executes scoring + tiering.
+- `sentiment-feedback-loop` skill – injects qualitative highlights.
+
+---