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commands/build-adoption-program.md

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+---
+name: build-adoption-program
+description: Crafts segment-specific adoption programs with plays, content, and measurement.
+usage: /customer-success:build-adoption-program --segment scaleup --journey 60d --channels in-app,email,cs --objective expansion
+---
+
+# Command: build-adoption-program
+
+## Inputs
+- **segment** – target cohort (startup, scaleup, enterprise, strategic, partner).
+- **journey** – timeframe (30d, 60d, 90d, custom).
+- **channels** – comma-separated (in-app, email, webinar, cs, community).
+- **objective** – adoption | expansion | advocacy | renewal.
+- **assets** – optional reference to content library or template pack.
+
+## Workflow
+1. **Insight Intake** – pull health metrics, feedback, and persona research for the segment.
+2. **Milestone Design** – define onboarding, activation, and expansion milestones.
+3. **Play Assembly** – map actions per channel with triggers, owners, and personalization rules.
+4. **Measurement Plan** – list KPIs, guardrails, and reporting cadence.
+5. **Enablement Pack** – export comms templates, briefs, and training notes.
+
+## Outputs
+- Adoption program blueprint (timeline + action matrix).
+- Content + comms toolkit aligned to personas and milestones.
+- Measurement checklist for CS ops + analytics.
+
+## Agent/Skill Invocations
+- `adoption-program-manager` – architects program and content plan.
+- `customer-health-director` – validates KPIs and guardrails.
+- `adoption-playbook` skill – enforces template + milestone structure.
+- `sentiment-feedback-loop` skill – integrates qualitative insights.
+
+---