gh-gtmagents-gtm-agents-plugins-customer-feedback-orchestration/commands/route-insights.md

name, description, usage

name	description	usage
route-insights	Operationalizes feedback themes by assigning owners, communication plans, and tracking loops.	/customer-feedback-orchestration:route-insights --themes file://themes.json --cadence monthly --channels "product,cs,marketing"

Command: route-insights

Inputs

• themes – JSON/CSV file or inline JSON containing prioritized themes from synthesize-feedback.
• cadence – meeting or reporting cadence (weekly, biweekly, monthly).
• channels – comma-separated functional audiences (product, cs, marketing, exec, community).
• broadcast – true/false toggle to auto-generate comms templates for customers.
• tracking – project tool identifier (asana, jira, notion) for action logging.

GTM Agents Pattern & Plan Checklist

Mirrors GTM Agents orchestrator blueprint @puerto/plugins/orchestrator/README.md#112-325.

• Pattern selection: Insight routing generally runs pipeline (theme intake → owner mapping → action serialization → communications → feedback loop). If action serialization + comms can run in parallel, document a diamond block with merge gate in the plan header.
• Plan schema: Save .claude/plans/plan-<timestamp>.json capturing theme set, DRIs, dependency graph (product, CS, marketing, exec), error handling, and success metrics (resolution rate, time-to-close, comms completion).
• Tool hooks: Reference docs/gtm-essentials.md stack—Serena for workflow automation diffs, Context7 for past retros + roadmap docs, Sequential Thinking for follow-up cadence, Playwright for portal/comms QA if needed.
• Guardrails: Default retry limit = 2 for task routing/comms failures; escalation ladder = Product Liaison → CX Leadership → Exec sponsor.
• Review: Run docs/usage-guide.md#orchestration-best-practices-puerto-parity before publishing to confirm dependencies, approvals, deliverables.

Workflow

1. Theme Intake – validate scoring, persona coverage, and urgency tags.
2. Owner Mapping – assign DRIs per functional area, define success metrics, and set deadlines.
3. Action Serialization – create tasks/epics with references to supporting data and customer quotes.
4. Communication Plan – craft internal/external messaging, executive summaries, and customer follow-ups.
5. Feedback Loop Setup – configure progress dashboards, reminders, and close-the-loop alerts.

Outputs

• Routing table (theme, owner, due date, metric, status).
• Internal + external comms templates referencing impact and next steps.
• Action tracker ready for import into chosen project tool.
• Plan JSON entry stored/updated in .claude/plans for audit trail.

Agent/Skill Invocations

• product-liaison – ensures roadmap alignment and executive visibility.
• cs-analyst – verifies metrics + datasets tied to each action.
• stakeholder-ops skill – governs approvals, cadences, and comms.
• insight-synthesis skill – keeps narratives consistent with source data.

GTM Agents Safeguards

• Fallback agents: document substitutes (e.g., CX Ops covering Product Liaison) when stakeholders unavailable.
• Escalation triggers: if SLAs for close-the-loop breaching twice or roadmap owners reject actions repeatedly, escalate via GTM Agents rip-cord and log remediation inside plan JSON.
• Plan maintenance: update plan JSON/change log when owners, cadences, or tracking tools change to maintain audit parity.

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