1.6 KiB
1.6 KiB
name, description, usage
| name | description | usage |
|---|---|---|
| identify-advocates | Scores customers for advocacy readiness and produces outreach roster. | /customer-advocacy-orchestration:identify-advocates --goal "enterprise references" --segments "healthcare,finance" --limit 20 |
Command: identify-advocates
Inputs
- goal – advocacy need (references, case studies, speakers, advisory board).
- segments – optional list of industries, regions, or tiers to prioritize.
- limit – max number of candidates to surface.
- exclusions – optional filters (active escalations, NDA restrictions).
- signals – optional metrics to emphasize (product usage, NPS, expansion, community activity).
Workflow
- Data Aggregation – pull health scores, usage telemetry, NPS/CSAT, deal history, and community participation.
- Scoring Model – apply readiness model (value delivered × relationship strength × risk factors).
- Opportunity Tagging – classify advocates by potential program (reference call, webinar, story, council).
- Consent & Risk Review – check existing permissions, legal constraints, and account escalations.
- Output Packaging – generate roster with recommended outreach scripts and owners.
Outputs
- Candidate list with score, fit notes, and suggested asks.
- Consent/compliance status per account.
- Outreach plan (owner, channel, timing) tied to CRM tasks.
Agent/Skill Invocations
advocacy-strategist– validates scoring and prioritization.advocate-sourcingskill – provides scoring framework + data templates.reference-manager– receives high-priority reference opportunities.