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skills/sentiment-analysis/SKILL.md

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+---
+name: sentiment-analysis
+description: Use to interpret qualitative feedback, trends, and risks across community
+  channels.
+---
+
+# Community Sentiment Analysis Skill
+
+## When to Use
+- Monitoring community tone during launches, incidents, or roadmap changes.
+- Preparing executive updates that require member sentiment context.
+- Prioritizing response or enablement efforts based on emerging themes.
+
+## Framework
+1. **Signal Sources** – forums, chat transcripts, surveys, social listening, support tickets.
+2. **Tagging Schema** – categorize by emotion, topic, product area, persona, and severity.
+3. **Trend Analysis** – track frequency over time, correlate with launches or incidents.
+4. **Risk Scoring** – define thresholds for escalation (negative volume, influencer involvement, compliance).
+5. **Action Loop** – translate findings into comms responses, content updates, or product feedback tasks.
+
+## Templates
+- Sentiment tagging sheet (message → tags → severity → owner).
+- Trend report layout with charts + narrative.
+- Escalation matrix referencing response SLAs.
+
+## Tips
+- Combine manual review with NLP dashboards to balance accuracy + scale.
+- Capture representative quotes for exec storytelling.
+- Pair with `measure-engagement` command to provide recommendations alongside metrics.
+
+---