2.6 KiB
2.6 KiB
Incident Response Reference
Quick reference guides for incident severity classification, communication templates, root cause analysis techniques, and runbook structure.
Available References
Incident Severity Matrix
File: incident-severity-matrix.md
Complete severity classification guide with examples:
- SEV1 (Critical): Complete outage, all customers affected, revenue stopped
- SEV2 (Major): Partial degradation, significant customer impact
- SEV3 (Minor): Isolated issues, workarounds available
- SEV4 (Cosmetic): UI issues, no functional impact
Use when: Classifying incident severity, determining escalation path
Communication Templates
File: communication-templates.md
Ready-to-use templates for all incident communications:
- Internal updates (Slack, email)
- External communications (status page, customer emails)
- Executive briefings
- Post-incident summaries
- Postmortem distribution
Use when: Communicating during or after incidents
Root Cause Analysis Techniques
File: rca-techniques.md
Comprehensive RCA methodology guide:
- 5 Whys: Iterative questioning to find root cause
- Fishbone Diagrams: Category-based analysis
- Timeline Reconstruction: Event sequencing and correlation
- Contributing Factors Analysis: Immediate vs underlying vs latent causes
- Hypothesis Testing: Data-driven validation
Use when: Conducting root cause analysis, writing postmortems
Runbook Structure Guide
File: runbook-structure-guide.md
Best practices for writing effective runbooks:
- Standard runbook template
- Diagnostic procedures
- Remediation steps
- Escalation paths
- Success criteria
- Runbook maintenance
Use when: Creating or updating runbooks, automating diagnostics
Quick Links
By Use Case:
- Need to classify incident severity → Severity Matrix
- Need to communicate during incident → Communication Templates
- Need to find root cause → RCA Techniques
- Need to write a runbook → Runbook Structure Guide
Related Documentation:
- Examples: Examples Index - Real-world incident examples
- Templates: Templates Index - Incident timeline, postmortem templates
- Main Agent: incident-responder.md - Incident responder agent
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