83 lines
2.6 KiB
Markdown
83 lines
2.6 KiB
Markdown
# Incident Response Reference
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Quick reference guides for incident severity classification, communication templates, root cause analysis techniques, and runbook structure.
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## Available References
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### Incident Severity Matrix
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**File**: [incident-severity-matrix.md](incident-severity-matrix.md)
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Complete severity classification guide with examples:
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- **SEV1 (Critical)**: Complete outage, all customers affected, revenue stopped
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- **SEV2 (Major)**: Partial degradation, significant customer impact
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- **SEV3 (Minor)**: Isolated issues, workarounds available
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- **SEV4 (Cosmetic)**: UI issues, no functional impact
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**Use when**: Classifying incident severity, determining escalation path
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### Communication Templates
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**File**: [communication-templates.md](communication-templates.md)
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Ready-to-use templates for all incident communications:
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- Internal updates (Slack, email)
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- External communications (status page, customer emails)
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- Executive briefings
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- Post-incident summaries
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- Postmortem distribution
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**Use when**: Communicating during or after incidents
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### Root Cause Analysis Techniques
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**File**: [rca-techniques.md](rca-techniques.md)
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Comprehensive RCA methodology guide:
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- **5 Whys**: Iterative questioning to find root cause
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- **Fishbone Diagrams**: Category-based analysis
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- **Timeline Reconstruction**: Event sequencing and correlation
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- **Contributing Factors Analysis**: Immediate vs underlying vs latent causes
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- **Hypothesis Testing**: Data-driven validation
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**Use when**: Conducting root cause analysis, writing postmortems
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### Runbook Structure Guide
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**File**: [runbook-structure-guide.md](runbook-structure-guide.md)
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Best practices for writing effective runbooks:
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- Standard runbook template
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- Diagnostic procedures
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- Remediation steps
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- Escalation paths
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- Success criteria
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- Runbook maintenance
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**Use when**: Creating or updating runbooks, automating diagnostics
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## Quick Links
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**By Use Case**:
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- Need to classify incident severity → [Severity Matrix](incident-severity-matrix.md)
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- Need to communicate during incident → [Communication Templates](communication-templates.md)
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- Need to find root cause → [RCA Techniques](rca-techniques.md)
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- Need to write a runbook → [Runbook Structure Guide](runbook-structure-guide.md)
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**Related Documentation**:
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- **Examples**: [Examples Index](../examples/INDEX.md) - Real-world incident examples
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- **Templates**: [Templates Index](../templates/INDEX.md) - Incident timeline, postmortem templates
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- **Main Agent**: [incident-responder.md](../incident-responder.md) - Incident responder agent
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---
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Return to [main agent](../incident-responder.md)
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