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commands/customer-cases.md

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+# CoreOS Customer Cases Bug Report Generator
+
+Generate a comprehensive weekly report of CoreOS bugs that have Customer Cases linked to them using the jira CLI tool.
+
+## JQL Query
+Use this JQL query to retrieve all active CoreOS bugs with customer cases:
+```
+filter = "CoreOS Bugs" AND "SFDC Cases Counter" > 0 AND issuetype = Bug and Project in (RHEL, COS, OCPBUGS) AND statusCategory != Done
+```
+
+## Implementation
+
+### Step 1: Execute JQL Query
+```bash
+jira issue list -q 'filter = "CoreOS Bugs" AND "SFDC Cases Counter" > 0 AND Project in (RHEL, COS, OCPBUGS) AND statusCategory NOT IN (Done)' --plain --columns key,summary,assignee,created,status,labels
+```
+
+### Step 2: Analysis Requirements
+1. Weekly New Bugs: Identify bugs created within the current week (Monday-Sunday)
+2. Unassigned Bugs: Find all bugs with empty assignee fields
+3. Age Categorization: Group bugs by age:
+   - Recent: < 1 month old
+   - Medium-term: 1-3 months old  
+   - Long-term: 3+ months old
+4. Assignment Summary: Count bugs by assignee
+5. Statistics: Calculate oldest bug age and total counts
+
+#### Special Attention Items:
+- CVE-related bugs (flag as security concerns)
+- Bugs over 100 days old without assignment
+- Multiple new bugs in a single week
+- Highlight the issue with rhcos-waitingonrhel label
+