gh-coreos-ai-helpers-plugins-customer-cases/commands/customer-cases.md

CoreOS Customer Cases Bug Report Generator

Generate a comprehensive weekly report of CoreOS bugs that have Customer Cases linked to them using the jira CLI tool.

JQL Query

Use this JQL query to retrieve all active CoreOS bugs with customer cases:

filter = "CoreOS Bugs" AND "SFDC Cases Counter" > 0 AND issuetype = Bug and Project in (RHEL, COS, OCPBUGS) AND statusCategory != Done

Implementation

Step 1: Execute JQL Query

jira issue list -q 'filter = "CoreOS Bugs" AND "SFDC Cases Counter" > 0 AND Project in (RHEL, COS, OCPBUGS) AND statusCategory NOT IN (Done)' --plain --columns key,summary,assignee,created,status,labels

Step 2: Analysis Requirements

1. Weekly New Bugs: Identify bugs created within the current week (Monday-Sunday)
2. Unassigned Bugs: Find all bugs with empty assignee fields
3. Age Categorization: Group bugs by age:
   • Recent: < 1 month old
   • Medium-term: 1-3 months old
   • Long-term: 3+ months old
4. Assignment Summary: Count bugs by assignee
5. Statistics: Calculate oldest bug age and total counts

Special Attention Items:

• CVE-related bugs (flag as security concerns)
• Bugs over 100 days old without assignment
• Multiple new bugs in a single week
• Highlight the issue with rhcos-waitingonrhel label