gh-secondsky-sap-skills-skills-sap-btp-intelligent-situation-automation/references/operations.md

Operations Guide - SAP BTP Intelligent Situation Automation

Source: https://github.com/SAP-docs/sap-btp-intelligent-situation-automation/tree/main/docs Last Verified: 2025-11-22

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Overview

This guide covers operational aspects of Intelligent Situation Automation including automatic situation resolution, data export, and audit logging.

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Automatic Situation Resolution

How It Works

Situations can be resolved automatically using:

1. Standard SAP Actions - Pre-built actions for specific situation templates
2. Custom Actions - User-defined actions created in Manage Situation Actions

Manage Situation Actions Application

Use this application to:

• View available standard actions
• Create custom actions
• Configure action parameters
• Test action execution

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Standard SAP Actions

Supported Situation Templates

Situation Template	Template Code	Description
Contract is Ready as Source of Supply	PROC_CONTRACTREADYTOUSE_V3	Procurement contract automation
Physical Inventory Monitoring	MAN_PHYSICAL_INVENTORY_MONITOR	Inventory management automation

Required Communication Scenarios

SAP S/4HANA Cloud

Situation Template	Required Scenario	Code
Contract Ready	Purchase Requisition Integration	SAP_COM_0102
Physical Inventory	Physical Inventory Document Integration	SAP_COM_0107

SAP S/4HANA (On-Premise)

Situation Template	Required API
Contract Ready	Purchase Requisition Integration API
Physical Inventory	Physical Inventory Document Integration API

Configuring Standard Actions

1. Open Manage Situation Automation app
2. Select the situation type
3. Enable automation for the situation
4. Configure the standard action
5. Set conditions (optional)
6. Activate the automation

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Custom Actions

Creating Custom Actions

1. Open Manage Situation Actions app
2. Click Create
3. Define action properties:
   • Name and description
   • Action type
   • Target endpoint
   • Parameters
4. Save and activate

Action Configuration Options

Option	Description
Name	Unique action identifier
Description	Action purpose and behavior
HTTP Method	GET, POST, PUT, DELETE
Endpoint URL	Target API endpoint
Headers	Custom HTTP headers
Parameters	Input parameters from situation data

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Manage Situation Automation Application

Purpose

Configure which situations are automated and how they are resolved.

Key Functions

Function	Description
View Situation Types	See available situation types from S/4HANA
Enable Automation	Turn on automation for a situation type
Configure Rules	Define conditions for action execution
Assign Actions	Link actions to situation types
Activate/Deactivate	Control automation status

Creating Automation Rules

1. Select a situation type
2. Define rule conditions based on situation data
3. Assign action to execute when conditions match
4. Set priority if multiple rules exist
5. Activate the rule

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Situation Dashboard

Purpose

Monitor situation status and automation performance.

Available Views

View	Information
Overview	Total situations, resolution status
By Type	Situations grouped by type
By Status	Open, resolved, failed
Trends	Historical automation performance

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Analyze Situations Application

Purpose

Deep analysis of individual situations and resolution flows.

Resolution Flow

The Resolution Flow shows the complete processing history:

• When situation was received
• Which rules were evaluated
• What action was applied
• Resolution outcome

Status Indicators

Status	Meaning
Resolved	Action successfully executed
No Action Applied	Rule conditions not matched
No Automation Configuration Found	No automation configured for type
Failed	Action execution failed

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Data Export

Purpose

Export all data stored by Intelligent Situation Automation.

Export Endpoint

[https://<subdomain>.<region>.intelligent-situation-automation.cloud.sap/exportdata](https://<subdomain>.<region>.intelligent-situation-automation.cloud.sap/exportdata)

URL Components

Component	Description
subdomain	Your BTP subdomain
region	BTP region (e.g., eu10)

Example

[https://mycompany-dev.eu10.intelligent-situation-automation.cloud.sap/exportdata](https://mycompany-dev.eu10.intelligent-situation-automation.cloud.sap/exportdata)

Export Content

The export includes:

• Situation records
• Automation configurations
• Resolution history
• System onboarding data

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Audit Logging

Audit Log Service

Intelligent Situation Automation uses the SAP BTP Audit Log service to track changes.

Logged Events

Event Category	Examples
Configuration Changes	Automation rule creation, modification
System Management	System onboarding, updates
User Actions	Action creation, activation

Viewing Audit Logs

Access logs through the Audit Log Viewer in Cloud Foundry environment:

1. Navigate to BTP Cockpit
2. Go to your subaccount
3. Open Audit Log Viewer service
4. Filter by application or time range
5. Review logged events

Reference: SAP Help documentation for Audit Log Viewer for Cloud Foundry Environment

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Delete Data Context Application

Purpose

Manage data retention and cleanup of situation data.

Available Functions

Function	Description
View Data	See stored situation data
Delete Specific	Remove individual records
Bulk Delete	Remove data by criteria

Data Retention Considerations

• Review data retention policies before deletion
• Deleted data cannot be recovered
• Audit logs may retain references

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Explore Related Situations Application

Purpose

Discover relationships between situations.

Relationship Types

Relationship	Description
Same Object	Situations for same business object
Same Type	Situations of same template
Temporal	Situations in same time period

Use Cases

• Identify patterns across situations
• Find root causes
• Optimize automation rules

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Operational Best Practices

Monitoring

• ✅ Regularly review Situation Dashboard
• ✅ Check for failed automations
• ✅ Monitor resolution rates
• ✅ Track automation performance trends

Rules Management

• ✅ Start with simple rules
• ✅ Test rules before production activation
• ✅ Document rule logic
• ✅ Review and optimize regularly

Data Management

• ✅ Export data periodically for backup
• ✅ Implement data retention policies
• ✅ Review audit logs for compliance

Troubleshooting

• ✅ Use Analyze Situations for detailed investigation
• ✅ Check Resolution Flow for specific situations
• ✅ Verify rule conditions match actual data

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External Links

• Audit Log Viewer: https://help.sap.com/docs/BTP/65de2977205c403bbc107264b8eccf4b/
• Data Protection: https://help.sap.com/docs/btp/sap-business-technology-platform/data-protection-and-privacy
• Business Rules: https://help.sap.com/docs/business-rules

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Document Version: 1.0.0 Last Updated: 2025-11-22