Initial commit

skills/freshservice-manager/scripts/search_tickets.js

@@ -0,0 +1,80 @@
+#!/usr/bin/env bun
+
+// Search tickets with query
+// Usage: bun search_tickets.js '<query>' [workspace_id]
+// Query examples: "responder_id:123", "status:2 AND priority:3", "agent_id:123"
+
+import { readFileSync } from 'fs';
+import { homedir } from 'os';
+import { join } from 'path';
+
+function loadEnv() {
+  const envPath = join(homedir(), 'Library/Mobile Documents/com~apple~CloudDocs/Geoffrey/secrets/.env');
+  const content = readFileSync(envPath, 'utf-8');
+  const env = {};
+  for (const line of content.split('\n')) {
+    if (line && !line.startsWith('#')) {
+      const [key, ...valueParts] = line.split('=');
+      if (key && valueParts.length) {
+        env[key.trim()] = valueParts.join('=').trim();
+      }
+    }
+  }
+  return env;
+}
+
+const env = loadEnv();
+const domain = env.FRESHSERVICE_DOMAIN;
+const apiKey = env.FRESHSERVICE_API_KEY;
+const baseUrl = `https://${domain}/api/v2`;
+
+const query = process.argv[2];
+const workspaceId = process.argv[3] || '0';
+
+if (!query) {
+  console.error(JSON.stringify({ error: 'Query required. Example: "responder_id:6000130414"' }));
+  process.exit(1);
+}
+
+async function searchTickets(query, workspaceId) {
+  const url = `${baseUrl}/tickets/filter?query="${encodeURIComponent(query)}"&workspace_id=${workspaceId}`;
+
+  const response = await fetch(url, {
+    headers: {
+      'Authorization': 'Basic ' + Buffer.from(`${apiKey}:X`).toString('base64'),
+      'Content-Type': 'application/json'
+    }
+  });
+
+  if (!response.ok) {
+    const error = await response.text();
+    return { error: `API error ${response.status}: ${error}` };
+  }
+
+  const data = await response.json();
+
+  const tickets = data.tickets.map(t => ({
+    id: t.id,
+    subject: t.subject,
+    status: t.status,
+    priority: t.priority,
+    workspace_id: t.workspace_id,
+    responder_id: t.responder_id,
+    created_at: t.created_at,
+    updated_at: t.updated_at,
+    due_by: t.due_by
+  }));
+
+  return {
+    count: tickets.length,
+    tickets
+  };
+}
+
+try {
+  const result = await searchTickets(query, workspaceId);
+  console.log(JSON.stringify(result, null, 2));
+} catch (e) {
+  console.error(JSON.stringify({ error: e.message }));
+  process.exit(1);
+}