Initial commit

skills/freshservice-manager/scripts/list_tickets.js

@@ -0,0 +1,119 @@
+#!/usr/bin/env bun
+
+// List tickets with filters
+// Usage: bun list_tickets.js [options]
+// Options passed as JSON: {"workspace_id": 2, "filter": "open", "agent_id": 123, "per_page": 30}
+
+import { readFileSync } from 'fs';
+import { homedir } from 'os';
+import { join } from 'path';
+
+function loadEnv() {
+  const envPath = join(homedir(), 'Library/Mobile Documents/com~apple~CloudDocs/Geoffrey/secrets/.env');
+  const content = readFileSync(envPath, 'utf-8');
+  const env = {};
+  for (const line of content.split('\n')) {
+    if (line && !line.startsWith('#')) {
+      const [key, ...valueParts] = line.split('=');
+      if (key && valueParts.length) {
+        env[key.trim()] = valueParts.join('=').trim();
+      }
+    }
+  }
+  return env;
+}
+
+const env = loadEnv();
+const domain = env.FRESHSERVICE_DOMAIN;
+const apiKey = env.FRESHSERVICE_API_KEY;
+const baseUrl = `https://${domain}/api/v2`;
+
+// Parse options
+let options = {};
+if (process.argv[2]) {
+  try {
+    options = JSON.parse(process.argv[2]);
+  } catch (e) {
+    console.error(JSON.stringify({ error: 'Invalid JSON options' }));
+    process.exit(1);
+  }
+}
+
+async function listTickets(options) {
+  const params = new URLSearchParams();
+
+  // Workspace filter (0 = all workspaces)
+  if (options.workspace_id !== undefined) {
+    params.append('workspace_id', options.workspace_id);
+  }
+
+  // Predefined filters: new_and_my_open, watching, spam, deleted
+  if (options.filter) {
+    params.append('filter', options.filter);
+  }
+
+  // Include related data
+  if (options.include) {
+    params.append('include', options.include);
+  }
+
+  // Pagination
+  params.append('per_page', options.per_page || 30);
+  if (options.page) {
+    params.append('page', options.page);
+  }
+
+  // Order
+  if (options.order_type) {
+    params.append('order_type', options.order_type);
+  }
+
+  // Updated since (for older tickets)
+  if (options.updated_since) {
+    params.append('updated_since', options.updated_since);
+  }
+
+  const url = `${baseUrl}/tickets?${params.toString()}`;
+
+  const response = await fetch(url, {
+    headers: {
+      'Authorization': 'Basic ' + Buffer.from(`${apiKey}:X`).toString('base64'),
+      'Content-Type': 'application/json'
+    }
+  });
+
+  if (!response.ok) {
+    const error = await response.text();
+    return { error: `API error ${response.status}: ${error}` };
+  }
+
+  const data = await response.json();
+
+  // Simplify output for readability
+  const tickets = data.tickets.map(t => ({
+    id: t.id,
+    subject: t.subject,
+    status: t.status,
+    priority: t.priority,
+    requester_id: t.requester_id,
+    responder_id: t.responder_id,
+    group_id: t.group_id,
+    workspace_id: t.workspace_id,
+    created_at: t.created_at,
+    updated_at: t.updated_at,
+    due_by: t.due_by
+  }));
+
+  return {
+    count: tickets.length,
+    tickets
+  };
+}
+
+try {
+  const result = await listTickets(options);
+  console.log(JSON.stringify(result, null, 2));
+} catch (e) {
+  console.error(JSON.stringify({ error: e.message }));
+  process.exit(1);
+}