Initial commit

2025-11-30 08:35:59 +08:00
commit 90883a4d25
287 changed files with 75058 additions and 0 deletions
--- a/skills/freshservice-manager/scripts/get_service_request.js
+++ b/skills/freshservice-manager/scripts/get_service_request.js
@@ -0,0 +1,139 @@
+#!/usr/bin/env bun
+
+// Get service request details including form data
+// Usage: bun get_service_request.js <ticket_id>
+
+import { readFileSync } from 'fs';
+import { homedir } from 'os';
+import { join } from 'path';
+
+function loadEnv() {
+  const envPath = join(homedir(), 'Library/Mobile Documents/com~apple~CloudDocs/Geoffrey/secrets/.env');
+  const content = readFileSync(envPath, 'utf-8');
+  const env = {};
+  for (const line of content.split('\n')) {
+    if (line && !line.startsWith('#')) {
+      const [key, ...valueParts] = line.split('=');
+      if (key && valueParts.length) {
+        env[key.trim()] = valueParts.join('=').trim();
+      }
+    }
+  }
+  return env;
+}
+
+const env = loadEnv();
+const domain = env.FRESHSERVICE_DOMAIN;
+const apiKey = env.FRESHSERVICE_API_KEY;
+const baseUrl = `https://${domain}/api/v2`;
+
+const ticketId = process.argv[2];
+
+if (!ticketId) {
+  console.error(JSON.stringify({ error: 'Ticket ID required' }));
+  process.exit(1);
+}
+
+async function getTicket(id) {
+  const response = await fetch(`${baseUrl}/tickets/${id}?include=conversations,requester`, {
+    headers: {
+      'Authorization': 'Basic ' + Buffer.from(`${apiKey}:X`).toString('base64'),
+      'Content-Type': 'application/json'
+    }
+  });
+
+  if (!response.ok) {
+    const error = await response.text();
+    return { error: `API error ${response.status}: ${error}` };
+  }
+
+  return await response.json();
+}
+
+async function getRequestedItems(ticketId) {
+  const response = await fetch(`${baseUrl}/tickets/${ticketId}/requested_items`, {
+    headers: {
+      'Authorization': 'Basic ' + Buffer.from(`${apiKey}:X`).toString('base64'),
+      'Content-Type': 'application/json'
+    }
+  });
+
+  if (!response.ok) {
+    return { requested_items: [] };
+  }
+
+  return await response.json();
+}
+
+async function getRequester(requesterId) {
+  const response = await fetch(`${baseUrl}/requesters/${requesterId}`, {
+    headers: {
+      'Authorization': 'Basic ' + Buffer.from(`${apiKey}:X`).toString('base64'),
+      'Content-Type': 'application/json'
+    }
+  });
+
+  if (!response.ok) {
+    return null;
+  }
+
+  const data = await response.json();
+  return data.requester;
+}
+
+try {
+  const ticketData = await getTicket(ticketId);
+  if (ticketData.error) {
+    console.error(JSON.stringify(ticketData));
+    process.exit(1);
+  }
+
+  const ticket = ticketData.ticket;
+  const itemsData = await getRequestedItems(ticketId);
+  const requester = await getRequester(ticket.requester_id);
+
+  // Build comprehensive response
+  const result = {
+    ticket: {
+      id: ticket.id,
+      subject: ticket.subject,
+      type: ticket.type,
+      status: ticket.status,
+      priority: ticket.priority,
+      category: ticket.category,
+      sub_category: ticket.sub_category,
+      item_category: ticket.item_category,
+      workspace_id: ticket.workspace_id,
+      created_at: ticket.created_at,
+      due_by: ticket.due_by,
+      is_escalated: ticket.is_escalated,
+      approval_status: ticket.approval_status,
+      approval_status_name: ticket.approval_status_name
+    },
+    requester: requester ? {
+      name: `${requester.first_name} ${requester.last_name}`,
+      email: requester.primary_email,
+      department: requester.department_names?.[0] || null,
+      job_title: requester.job_title
+    } : null,
+    form_data: itemsData.requested_items?.[0]?.custom_fields || {},
+    service_item: itemsData.requested_items?.[0] ? {
+      id: itemsData.requested_items[0].service_item_id,
+      name: itemsData.requested_items[0].service_item_name,
+      quantity: itemsData.requested_items[0].quantity,
+      cost: itemsData.requested_items[0].cost_per_request
+    } : null,
+    conversations: ticket.conversations?.map(c => ({
+      id: c.id,
+      body_text: c.body_text,
+      private: c.private,
+      created_at: c.created_at,
+      user_id: c.user_id
+    })) || []
+  };
+
+  console.log(JSON.stringify(result, null, 2));
+} catch (e) {
+  console.error(JSON.stringify({ error: e.message }));
+  process.exit(1);
+}