Initial commit

skills/freshservice-manager/scripts/create_ticket.js

@@ -0,0 +1,76 @@
+#!/usr/bin/env bun
+
+// Create a new ticket
+// Usage: bun create_ticket.js '<json>'
+// JSON: {"subject": "...", "description": "...", "email": "requester@email.com", "priority": 2, "status": 2, "workspace_id": 2}
+
+import { readFileSync } from 'fs';
+import { homedir } from 'os';
+import { join } from 'path';
+
+function loadEnv() {
+  const envPath = join(homedir(), 'Library/Mobile Documents/com~apple~CloudDocs/Geoffrey/secrets/.env');
+  const content = readFileSync(envPath, 'utf-8');
+  const env = {};
+  for (const line of content.split('\n')) {
+    if (line && !line.startsWith('#')) {
+      const [key, ...valueParts] = line.split('=');
+      if (key && valueParts.length) {
+        env[key.trim()] = valueParts.join('=').trim();
+      }
+    }
+  }
+  return env;
+}
+
+const env = loadEnv();
+const domain = env.FRESHSERVICE_DOMAIN;
+const apiKey = env.FRESHSERVICE_API_KEY;
+const baseUrl = `https://${domain}/api/v2`;
+
+// Status values: 2=Open, 3=Pending, 4=Resolved, 5=Closed
+// Priority values: 1=Low, 2=Medium, 3=High, 4=Urgent
+
+let ticketData;
+try {
+  ticketData = JSON.parse(process.argv[2]);
+} catch (e) {
+  console.error(JSON.stringify({ error: 'Invalid JSON. Required: subject, description, email' }));
+  process.exit(1);
+}
+
+if (!ticketData.subject || !ticketData.description || !ticketData.email) {
+  console.error(JSON.stringify({ error: 'Required fields: subject, description, email' }));
+  process.exit(1);
+}
+
+// Set defaults
+ticketData.status = ticketData.status || 2; // Open
+ticketData.priority = ticketData.priority || 2; // Medium
+
+async function createTicket(data) {
+  const response = await fetch(`${baseUrl}/tickets`, {
+    method: 'POST',
+    headers: {
+      'Authorization': 'Basic ' + Buffer.from(`${apiKey}:X`).toString('base64'),
+      'Content-Type': 'application/json'
+    },
+    body: JSON.stringify(data)
+  });
+
+  if (!response.ok) {
+    const error = await response.text();
+    return { error: `API error ${response.status}: ${error}` };
+  }
+
+  const result = await response.json();
+  return result;
+}
+
+try {
+  const result = await createTicket(ticketData);
+  console.log(JSON.stringify(result, null, 2));
+} catch (e) {
+  console.error(JSON.stringify({ error: e.message }));
+  process.exit(1);
+}