{
  "name": "Support Agent",
  "conversation_config": {
    "agent": {
      "prompt": {
        "prompt": "You are a helpful customer support agent...",
        "llm": "gpt-4o-mini",
        "temperature": 0.7,
        "max_tokens": 500,
        "tool_ids": ["tool_123"],
        "knowledge_base": ["doc_456"],
        "custom_llm": {
          "endpoint": "https://api.openai.com/v1/chat/completions",
          "api_key": "{{secret__openai_api_key}}",
          "model": "gpt-4"
        }
      },
      "first_message": "Hello! How can I help you today?",
      "language": "en"
    },
    "tts": {
      "model_id": "eleven_turbo_v2_5",
      "voice_id": "your_voice_id",
      "stability": 0.5,
      "similarity_boost": 0.75,
      "speed": 1.0,
      "output_format": "pcm_22050"
    },
    "asr": {
      "quality": "high",
      "provider": "deepgram",
      "keywords": ["product_name", "company_name"]
    },
    "turn": {
      "mode": "normal",
      "turn_timeout": 5000
    },
    "conversation": {
      "max_duration_seconds": 600
    },
    "language_presets": [
      {
        "language": "en",
        "voice_id": "en_voice_id",
        "first_message": "Hello! How can I help you?"
      },
      {
        "language": "es",
        "voice_id": "es_voice_id",
        "first_message": "¡Hola! ¿Cómo puedo ayudarte?"
      }
    ]
  },
  "workflow": {
    "nodes": [
      {
        "id": "node_1",
        "type": "subagent",
        "config": {
          "system_prompt": "You are now handling technical support...",
          "turn_eagerness": "patient",
          "voice_id": "tech_voice_id"
        }
      },
      {
        "id": "node_2",
        "type": "tool",
        "tool_name": "transfer_to_human"
      }
    ],
    "edges": [
      {
        "from": "node_1",
        "to": "node_2",
        "condition": "user_requests_escalation"
      }
    ]
  },
  "platform_settings": {
    "widget": {
      "theme": {
        "primaryColor": "#3B82F6",
        "backgroundColor": "#1F2937",
        "textColor": "#F9FAFB"
      },
      "position": "bottom-right"
    },
    "authentication": {
      "type": "signed_url",
      "session_duration": 3600
    },
    "privacy": {
      "transcripts": {
        "retention_days": 730
      },
      "audio": {
        "retention_days": 2190
      },
      "zero_retention": false
    }
  },
  "webhooks": {
    "post_call": {
      "url": "https://api.example.com/webhook",
      "headers": {
        "Authorization": "Bearer {{secret__webhook_auth_token}}"
      }
    }
  },
  "tags": ["customer-support", "production"]
}