32 lines
1.1 KiB
Markdown
32 lines
1.1 KiB
Markdown
---
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name: customer-feedback-taxonomy
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description: Standardized tagging schema for personas, lifecycle stages, drivers,
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and sentiment.
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---
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# Customer Feedback Taxonomy Skill
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## When to Use
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- Normalizing surveys, interviews, support logs, or community chatter before synthesis.
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- Auditing existing VoC datasets for drift or inconsistencies.
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- Onboarding new teams to shared tagging standards.
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## Framework
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1. **Persona Layer** – map ICP, role, and influence level.
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2. **Lifecycle Layer** – awareness, onboarding, adoption, expansion, renewal, advocacy.
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3. **Driver Layer** – product, service, pricing, experience, relationship, outcomes.
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4. **Sentiment Layer** – strength, urgency, confidence, sample size.
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5. **Metadata Layer** – ARR, region, industry, channel, last touch.
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## Templates
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- CSV/Sheet taxonomy with dropdowns and validation rules.
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- JSON schema for tagging automation or webhook ingestion.
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- Governance checklist for quarterly taxonomy refresh.
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## Tips
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- Keep taxonomy lean (<30 drivers) to encourage adoption.
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- Version every change so historical analyses remain comparable.
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- Pair with `run-voc-listening-tour` to auto-tag new signals.
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---
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