1.9 KiB
1.9 KiB
name, description, usage
| name | description | usage |
|---|---|---|
| synthesize-voc-insights | Turn multi-channel VoC signals into quantified insights, impact sizing, and exec-ready narratives. | /voice-of-customer:synthesize-voc-insights --window quarter --drivers onboarding,ai --audience exec,product --format deck |
Command: synthesize-voc-insights
Inputs
- window – time range to cover (month, quarter, half, custom dates).
- drivers – comma-separated themes or drivers to emphasize (pricing, onboarding, integrations, reliability, AI, services).
- audience – exec | product | cs | marketing | sales | board (comma list allowed).
- format – deck | memo | workspace | dashboard.
- evidence-links – optional list of folders, dashboards, or note docs to ingest.
Workflow
- Signal Harvest – pull all tagged feedback, interviews, surveys, support logs, community posts within the window.
- Taxonomy Alignment – ensure tags match latest taxonomy; resolve duplicates and anomalies.
- Quantification & Modeling – attach ARR/churn/adoption metrics to each driver and calculate impact range.
- Story Synthesis – craft storyline with quotes, data viz, confidence levels, and recommendations per audience.
- Packaging & Distribution – format into requested output, add action register, and log follow-ups.
Outputs
- Insight brief (deck/memo) with top drivers, opportunity sizing, and confidence.
- Supporting appendix with quotes, data tables, and method notes.
- Action register with owners, due dates, and measurement approach.
Agent/Skill Invocations
customer-insights-lab-analyst– leads modeling and storyline.voc-program-director– approves narrative + ensures governance compliance.signal-correlation-workbenchskill – links telemetry to qualitative data.executive-briefing-kitskill (from competitive-intelligence) automatically included when exec/board audience requested.