1.8 KiB
1.8 KiB
name, description, usage
| name | description | usage |
|---|---|---|
| run-voc-listening-tour | Plan and execute a multi-channel listening tour with curated participants and reporting cadence. | /voice-of-customer:run-voc-listening-tour --focus retention --personas cxo,admin --channels survey,interview,community --window 45d |
Command: run-voc-listening-tour
Inputs
- focus – key objective (retention, onboarding, roadmap, experience, adoption).
- personas – comma-separated persona or role targets.
- channels – listening modes to activate (survey, interview, office-hours, community, support-log, review).
- window – duration for the tour (30d default).
- incentives – optional description of incentive or thank-you program.
Workflow
- Scoping & Sampling – build participant matrix across personas, lifecycle, regions, ARR bands.
- Channel Setup – configure survey instruments, interview guides, scheduling, and community prompts.
- Coordination – send invites, reminders, and ensure CS/AM coverage for high-value accounts.
- Capture & Tagging – collect responses, tag sentiment/driver/persona, and store in VoC workspace.
- Reporting & Follow-up – assemble interim readouts, final summary, and action assignments.
Outputs
- Listening tour project plan with channel playbooks and timelines.
- Participant tracker with status, notes, and incentives.
- Executive summary + action register for each focus area.
Agent/Skill Invocations
voc-program-director– governs strategy, sampling, and reporting cadence.customer-insights-lab-analyst– ensures tagging rigor and insight synthesis.customer-feedback-taxonomyskill – enforces tagging/metadata standards.closed-loop-playbookskill – routes insights to owners with SLA templates.