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skills/customer-feedback-taxonomy/SKILL.md

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+---
+name: customer-feedback-taxonomy
+description: Standardized tagging schema for personas, lifecycle stages, drivers,
+  and sentiment.
+---
+
+# Customer Feedback Taxonomy Skill
+
+## When to Use
+- Normalizing surveys, interviews, support logs, or community chatter before synthesis.
+- Auditing existing VoC datasets for drift or inconsistencies.
+- Onboarding new teams to shared tagging standards.
+
+## Framework
+1. **Persona Layer** – map ICP, role, and influence level.
+2. **Lifecycle Layer** – awareness, onboarding, adoption, expansion, renewal, advocacy.
+3. **Driver Layer** – product, service, pricing, experience, relationship, outcomes.
+4. **Sentiment Layer** – strength, urgency, confidence, sample size.
+5. **Metadata Layer** – ARR, region, industry, channel, last touch.
+
+## Templates
+- CSV/Sheet taxonomy with dropdowns and validation rules.
+- JSON schema for tagging automation or webhook ingestion.
+- Governance checklist for quarterly taxonomy refresh.
+
+## Tips
+- Keep taxonomy lean (<30 drivers) to encourage adoption.
+- Version every change so historical analyses remain comparable.
+- Pair with `run-voc-listening-tour` to auto-tag new signals.
+
+---