1.7 KiB
1.7 KiB
name, description, usage
| name | description | usage |
|---|---|---|
| monitor-community-sentiment | Produces sentiment dashboard, risk alerts, and advocacy opportunities across social + community channels. | /social-media-marketing:monitor-community-sentiment --window 14d --channels twitter,linkedin,community --alert-threshold high |
Command: monitor-community-sentiment
Inputs
- window – lookback window (7d | 14d | 30d | custom).
- channels – comma-separated list (twitter, linkedin, instagram, tiktok, reddit, community, discord, slack).
- alert-threshold – low | medium | high (controls sensitivity and escalation path).
- topics – optional keywords or product lines to prioritize.
- export – dashboard | memo | csv (default dashboard).
Workflow
- Data Aggregation – pull social listening feeds, community platform exports, and support tags.
- Sentiment & Theme Analysis – classify mentions by sentiment, topic, influencer tier, and severity.
- Risk & Opportunity Detection – flag negative surges, competitor narratives, or advocate spikes.
- Action Routing – generate follow-up tasks for comms, support, product, or community teams.
- Reporting Package – compile dashboard/memo with highlights, risks, and recommended actions.
Outputs
- Sentiment dashboard snapshot with charts and insight callouts.
- Escalation list with owners, due dates, and response guidance.
- Advocate/opportunity tracker for campaign activation.
Agent/Skill Invocations
community-insights-lead– leads listening + analysis.social-strategy-director– reviews risks + executive updates.community-sentiment-dashboardskill – structures reporting outputs.community-advocacy-toolkitskill – (optional) seeds advocate activation follow-ups.