Initial commit

skills/roe-governance/SKILL.md

@@ -0,0 +1,31 @@
+---
+name: roe-governance
+description: Use to codify sales rules of engagement, escalation paths, and exception
+  workflows.
+---
+
+# Rules of Engagement Governance Skill
+
+## When to Use
+- Rolling out new territory models with updated ownership rules.
+- Resolving channel, partner, or segment conflicts.
+- Documenting escalation paths for deal desk, pricing, or product requests.
+
+## Framework
+1. **Stakeholder Map** – identify sales, CS, partner, legal, and ops owners.
+2. **Rule Definition** – outline assignment logic, routing triggers, and timeframe SLAs.
+3. **Exception Handling** – document approval tiers, SLAs, and data required for review.
+4. **Enablement & Change Mgmt** – create briefs, FAQs, and office-hour plans.
+5. **Compliance & Audit** – track decision logs, metrics, and quarterly refresh cadence.
+
+## Templates
+- ROE decision tree and ownership matrix.
+- Exception request form + approval checklist.
+- Communication kit (email, deck, FAQ) for GTM + partner teams.
+
+## Tips
+- Keep rules simple enough for reps/channel partners to recall.
+- Tie every rule to a KPI (speed, fairness, CX) to reinforce intent.
+- Archive exceptions in a shared system to surface policy drift.
+
+---