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Zhongwei Li
2025-11-29 18:31:38 +08:00
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---
name: call-highlights
description: Use to capture, tag, and distribute call clips for coaching and enablement
programs.
---
# Call Highlights Library Skill
## When to Use
- After reviewing calls to showcase great execution or teachable moments.
- Building clip playlists for enablement sessions, cohorts, or leadership updates.
- Creating proof libraries that map to competencies or sales plays.
## Framework
1. **Clip Selection** pick moments tied to competencies (discovery, objection handling, executive presence).
2. **Tagging** annotate with metadata (product, industry, persona, stage, motion).
3. **Packaging** create reels or playlists with context, learning objectives, and prompts.
4. **Distribution** publish to LMS, Slack, or coaching tools with permissions.
5. **Measurement** track engagement and incorporate into surveys or certification scoring.
## Templates
- Clip brief (context, timestamp, why it matters, takeaway).
- Playlist outline for programs/cohorts.
- Communication blurb for sharing highlight reels.
## Tips
- Keep clips under two minutes for attention.
- Pair each clip with reflection questions to drive discussion.
- Refresh playlists quarterly to avoid content fatigue.
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---
name: coaching-framework
description: Use to structure competency rubrics, scoring guides, and coaching plan
templates.
---
# Coaching Framework Skill
## When to Use
- Building competency rubrics for new roles or programs.
- Standardizing scoring across managers/enablement.
- Designing multi-week coaching plans that tie to measurable outcomes.
## Framework
1. **Competency Definition** describe behaviors, leading/lagging indicators, and proof examples.
2. **Scoring Rubric** create 1-5 or bronze/silver/gold tiers with observable criteria.
3. **Plan Template** goals, drills, support resources, checkpoints, and certification path.
4. **Measurement Layer** map KPIs (win rate, cycle, CSAT) and survey cadence.
5. **Feedback Loop** collect calibration notes and continuously refine rubrics.
## Templates
- Competency card (behavior, signals, proof, resources).
- Coaching plan outline (objective, actions, timeline, owners).
- Calibration worksheet for manager huddles.
## Tips
- Keep rubrics no more than 4-5 competencies per program to aid adoption.
- Provide real call snippets/examples for each level to reduce ambiguity.
- Revisit quarterly with performance data to keep relevance high.
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name: reinforcement-drills
description: Use to queue practice reps, certifications, and accountability cadences
after coaching sessions.
---
# Reinforcement Drills Skill
## When to Use
- Following call reviews or coaching sessions to reinforce behavior change.
- During cohort programs to assign weekly challenges or peer practice.
- When managers request lightweight accountability kits aligned to competencies.
## Framework
1. **Signal Review** pull gaps/strengths to tailor drills by competency.
2. **Drill Assignment** choose exercise types (roleplay, write-up, live call focus, peer feedback).
3. **Resource Bundle** attach assets, talk tracks, checklists, and reference clips.
4. **Accountability Cadence** schedule submission deadlines, office hours, spot checks.
5. **Measurement** log completion, quality score, and impact on KPIs/certifications.
## Templates
- Weekly drill brief (objective, instructions, assets, due date).
- Peer feedback form with scoring rubric.
- Manager follow-up checklist.
## Tips
- Mix individual and peer-based drills to keep engagement high.
- Keep assignments short (≤20 min) to avoid adoption drop-off.
- Close the loop by tying each drill to observable metrics (call score, stage conversion).
---