1.6 KiB
1.6 KiB
name, description, usage
| name | description | usage |
|---|---|---|
| operationalize-pql-routing | Builds scoring, routing, and follow-up workflows for product-qualified leads. | /product-led-growth:operationalize-pql-routing --segment startup --threshold 80 --destinations crm,cs --alerts true |
Command: operationalize-pql-routing
Inputs
- segment – cohort focus (startup, scaleup, enterprise, education, region).
- threshold – minimum PQL/PQA score for routing.
- destinations – systems/teams to notify (crm, cs, marketing, product-qualified team).
- playbook – optional follow-up play (upsell, adoption, expansion, churn-save).
- alerts – true/false to include Slack/email alerts for SLA breaches.
Workflow
- Signal Review – evaluate telemetry, entitlement, and intent fields for the segment.
- Scoring Model – configure scoring weights, decay rules, and enrichment mapping.
- Routing Map – define ownership, queue priority, and automation triggers.
- Playbook Assembly – package messaging, assets, and SLAs for each destination.
- Monitoring Hooks – establish dashboards + alerts for backlog, conversion, and SLA adherence.
Outputs
- PQL scoring + routing spec (JSON/CSV + narrative).
- Automation checklist for CRM/CS/rev tools.
- Follow-up playbook with sequences, assets, and owners.
Agent/Skill Invocations
pql-ops-lead– owns scoring design + routing automation.product-adoption-strategist– ensures messaging + enablement align to journey.pql-frameworkskill – standardizes scoring methodology.usage-health-scorecardskill – monitors conversion + health metrics.