32 lines
1.2 KiB
Markdown
32 lines
1.2 KiB
Markdown
---
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name: crisis-playbooks
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description: Use when incidents occur and you need pre-approved workflows, templates,
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and escalation paths.
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---
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# Crisis Communications Playbooks Skill
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## When to Use
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- Service outages, security incidents, compliance/regulatory events.
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- Negative press cycles or social media escalations.
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- Sensitive executive/HR news requiring coordinated messaging.
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## Framework
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1. **Severity Matrix** – classify incidents (P1-P4) with response SLAs and approvers.
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2. **Escalation Tree** – who to notify, in what order, via which channels.
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3. **Message Kits** – holding statements, customer/partner/internal scripts, social/status updates.
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4. **Channel Sequence** – timeline for status page, email, press, social, internal posts.
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5. **Monitoring & Recovery** – tracking sentiment, rumor control, follow-up updates.
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## Templates
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- Incident briefing doc (facts, unknowns, owners, deadlines).
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- Approval checklist for legal/security/executive signoff.
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- Post-incident report with RCA, comms metrics, and improvement actions.
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## Tips
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- Rehearse quarterly with tabletop exercises.
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- Keep localized versions for regulated markets.
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- Archive every incident’s comms artifacts for compliance and learning.
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---
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