34 lines
1.4 KiB
Markdown
34 lines
1.4 KiB
Markdown
---
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name: manage-crisis
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description: Generates crisis communications plan with statements, stakeholder sequencing, and monitoring tasks.
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usage: /pr-communications:manage-crisis --incident "service outage" --severity high --regions "US,EU"
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---
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# Command: manage-crisis
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## Inputs
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- **incident** – short description of issue.
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- **severity** – low/medium/high.
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- **regions** – affected geographies.
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- **audiences** – optional list (customers, partners, regulators, employees).
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- **status_page** – whether status page exists (true/false).
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## Workflow
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1. **Triage** – capture facts, impact, known unknowns.
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2. **Stakeholder Matrix** – map audiences, tone, required approval layers.
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3. **Messaging Kit** – produce holding statement, FAQ, internal memo, customer email, social/status updates.
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4. **Channel Sequence** – order of communications with timestamps and owners.
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5. **Monitoring Plan** – sentiment listening, press tracking, escalation triggers, and post-mortem schedule.
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## Outputs
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- Crisis comms brief with timeline and decision tree.
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- Draft statements + FAQs ready for legal review.
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- Monitoring checklist + reporting template.
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## Agent/Skill Invocations
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- `crisis-manager` – leads response planning.
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- `messaging-frameworks` skill – ensures message consistency.
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- `crisis-playbooks` skill – adds templates, escalation paths, and monitoring guardrails.
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---
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